---
description: Get information about SMART Service Desk price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SMART Service Desk Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SMART Service Desk](/software/100670/smart-service-desk-itsm) > [SMART Service Desk Alternatives](https://www.capterra.in/alternatives/100670/smart-service-desk-itsm)

# Alternatives to SMART Service Desk

Canonical: https://www.capterra.in/alternatives/100670/smart-service-desk-itsm

> Explore the top alternatives to SMART Service Desk. Compare features, ratings, and reviews to find the best software for your needs.

-----

## Top Alternatives

1. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Empower IT help desks to maximize productivity and deliver exceptional employee experiences with ServiceDesk Plus.
   - [View profile](https://www.capterra.in/software/179501/manageengine-service-desk-plus)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/179501/smart-service-desk-itsm/vs/manageengine-service-desk-plus)
2. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.in/software/138769/jira-service-management)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/138769/smart-service-desk-itsm/vs/jira-service-management)
3. **Freshservice** — 4.5/5 (685 reviews) — Modernize IT support with Freshservice, an AI-native service desk that deflects tickets, speeds resolution, and uncomplicates IT.
   - [View profile](https://www.capterra.in/software/132997/freshservice)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/132997/smart-service-desk-itsm/vs/freshservice)
4. **SysAid** — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.in/software/107225/sysaid)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/107225/smart-service-desk-itsm/vs/sysaid)
5. **Caspio** — 4.6/5 (249 reviews) — Caspio is a low-code platform that enables professionals to create online database applications with minimal coding requirements.
   - [View profile](https://www.capterra.in/software/137206/caspio)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/137206/smart-service-desk-itsm/vs/caspio)
6. **BOSSDesk** — 4.6/5 (139 reviews) — BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
   - [View profile](https://www.capterra.in/software/144825/boss-solutions)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/144825/smart-service-desk-itsm/vs/boss-solutions)
7. **Agiloft** — 4.8/5 (38 reviews) — Cloud-based tool that helps streamline contract lifecycle management via obligation tracking, pre-made templates, workflows, and more.
   - [View profile](https://www.capterra.in/software/101273/agiloft)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/101273/smart-service-desk-itsm/vs/agiloft)
8. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is a modern help desk built for IT support centers of all sizes.
   - [View profile](https://www.capterra.in/software/133392/service-desk)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/133392/smart-service-desk-itsm/vs/service-desk)
9. **HappyFox Help Desk** — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
   - [View profile](https://www.capterra.in/software/83211/happyfox)
   - [Compare vs SMART Service Desk](https://www.capterra.in/compare/83211/100670/happyfox/vs/smart-service-desk-itsm)
10. **Deepser** — 4.6/5 (56 reviews) — Deepser is a Help Desk and Ticketing solution developed to manage support requests, daily activities and organisational processes.
    - [View profile](https://www.capterra.in/software/178946/deepser)
    - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/178946/smart-service-desk-itsm/vs/deepser)
11. **TIKTING** (0 reviews) — TIKTING® Help Desk \& Change Management System. ITIL v4 Compliant ITSM Priority, Levels and SLA AI Tickets KB \& Chat Fully Customizable
    - [View profile](https://www.capterra.in/software/1038612/tikting)
    - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/1038612/smart-service-desk-itsm/vs/tikting)
12. **Zendesk Suite** — 4.4/5 (4072 reviews) — Speed up resolution times and automate workflows with an AI-powered help desk software built for customer support, IT, and HR teams.
    - [View profile](https://www.capterra.in/software/164283/zendesk)
    - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/164283/smart-service-desk-itsm/vs/zendesk)
13. **Salesforce Service Cloud** — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
    - [View profile](https://www.capterra.in/software/136189/salesforce)
    - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/136189/smart-service-desk-itsm/vs/salesforce)
14. **IT Glue** — 4.6/5 (331 reviews) — IT Glue is the AI-powered documentation platform built for IT professionals. Track, find and know everything in under 30 seconds.
    - [View profile](https://www.capterra.in/software/170401/itglue)
    - [Compare vs SMART Service Desk](https://www.capterra.in/compare/100670/170401/smart-service-desk-itsm/vs/itglue)
15. **Issuetrak** — 4.6/5 (205 reviews) — Everything your help desk needs to triage and resolve tickets quickly and easily. Backed by industry-leading, 24/7, US-based support.
    - [View profile](https://www.capterra.in/software/16499/issuetrak)
    - [Compare vs SMART Service Desk](https://www.capterra.in/compare/16499/100670/issuetrak/vs/smart-service-desk-itsm)

## Related Categories

- [Help Desk Software](https://www.capterra.in/directory/30008/help-desk/software)
- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.in/alternatives/100670/smart-service-desk-itsm)
- [View Product Profile](https://www.capterra.in/software/100670/smart-service-desk-itsm)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/100670/smart-service-desk-itsm> |
| de-AT | <https://www.capterra.at/alternatives/100670/smart-service-desk-itsm> |
| de-CH | <https://www.capterra.ch/alternatives/100670/smart-service-desk-itsm> |
| en | <https://www.capterra.com/p/100670/SMART-SERVICE-DESK-ITSM/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/100670/smart-service-desk-itsm> |
| en-AU | <https://www.capterra.com.au/alternatives/100670/smart-service-desk-itsm> |
| en-CA | <https://www.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| en-GB | <https://www.capterra.co.uk/alternatives/100670/smart-service-desk-itsm> |
| en-IE | <https://www.capterra.ie/alternatives/100670/smart-service-desk-itsm> |
| en-IL | <https://www.capterra.co.il/alternatives/100670/smart-service-desk-itsm> |
| en-IN | <https://www.capterra.in/alternatives/100670/smart-service-desk-itsm> |
| en-NZ | <https://www.capterra.co.nz/alternatives/100670/smart-service-desk-itsm> |
| en-SG | <https://www.capterra.com.sg/alternatives/100670/smart-service-desk-itsm> |
| en-ZA | <https://www.capterra.co.za/alternatives/100670/smart-service-desk-itsm> |
| es | <https://www.capterra.es/alternatives/100670/smart-service-desk-itsm> |
| es-AR | <https://www.capterra.com.ar/alternatives/100670/smart-service-desk-itsm> |
| es-CL | <https://www.capterra.cl/alternatives/100670/smart-service-desk-itsm> |
| es-CO | <https://www.capterra.co/alternatives/100670/smart-service-desk-itsm> |
| es-CR | <https://www.capterra.co.cr/alternatives/100670/smart-service-desk-itsm> |
| es-DO | <https://www.capterra.do/alternatives/100670/smart-service-desk-itsm> |
| es-EC | <https://www.capterra.ec/alternatives/100670/smart-service-desk-itsm> |
| es-MX | <https://www.capterra.mx/alternatives/100670/smart-service-desk-itsm> |
| es-PA | <https://www.capterra.com.pa/alternatives/100670/smart-service-desk-itsm> |
| es-PE | <https://www.capterra.pe/alternatives/100670/smart-service-desk-itsm> |
| fr | <https://www.capterra.fr/alternatives/100670/smart-service-desk-itsm> |
| fr-BE | <https://fr.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| fr-CA | <https://fr.capterra.ca/alternatives/100670/smart-service-desk-itsm> |
| fr-LU | <https://www.capterra.lu/alternatives/100670/smart-service-desk-itsm> |
| it | <https://www.capterra.it/alternatives/100670/smart-service-desk-itsm> |
| nl | <https://www.capterra.nl/alternatives/100670/smart-service-desk-itsm> |
| nl-BE | <https://www.capterra.be/alternatives/100670/smart-service-desk-itsm> |
| pt | <https://www.capterra.com.br/alternatives/100670/smart-service-desk-itsm> |
| pt-PT | <https://www.capterra.pt/alternatives/100670/smart-service-desk-itsm> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"SMART Service Desk","description":"Find the best SMART Service Desk alternatives at a glance. Our filters and verified reviews for Indian business users can help you choose the best software for your needs.","url":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm","about":{"@id":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm#software"},"breadcrumb":{"@id":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm#breadcrumblist"},"@id":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","mainEntity":{"@id":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm#software"},"publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"SMART Service Desk","url":"https://www.capterra.in/software/100670/smart-service-desk-itsm","@id":"https://www.capterra.in/software/100670/smart-service-desk-itsm#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":31}},{"@id":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"SMART Service Desk","position":3,"item":"/software/100670/smart-service-desk-itsm","@type":"ListItem"},{"name":"SMART Service Desk Alternatives","position":4,"item":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Find best 15 SMART Service Desk Alternatives - Capterra India 2026","@context":"https://schema.org","@id":"https://www.capterra.in/alternatives/100670/smart-service-desk-itsm#itemlist","@type":"ItemList","itemListElement":[{"name":"ManageEngine ServiceDesk Plus","position":1,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/dfabd735-a4c9-4935-9810-964e5407c58d.png","url":"https://www.capterra.in/software/179501/manageengine-service-desk-plus","@type":"ListItem"},{"name":"JIRA Service Management","position":2,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.in/software/138769/jira-service-management","@type":"ListItem"},{"name":"Freshservice","position":3,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ccaf7f2-39be-4e89-97db-cfa1bc29cac1.png","url":"https://www.capterra.in/software/132997/freshservice","@type":"ListItem"},{"name":"SysAid","position":4,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.in/software/107225/sysaid","@type":"ListItem"},{"name":"Caspio","position":5,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f2100f45-f31c-457d-bce8-b0dc46487de3.png","url":"https://www.capterra.in/software/137206/caspio","@type":"ListItem"},{"name":"BOSSDesk","position":6,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/bda6e765-a861-4394-85af-7b23f3610f0d.png","url":"https://www.capterra.in/software/144825/boss-solutions","@type":"ListItem"},{"name":"Agiloft","position":7,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/027242d2-0397-45d5-8706-9f7f63d8d0c7.jpeg","url":"https://www.capterra.in/software/101273/agiloft","@type":"ListItem"},{"name":"InvGate Service Management","position":8,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4b5a87-913f-40c6-b18f-9f7fdae9c8bb.png","url":"https://www.capterra.in/software/133392/service-desk","@type":"ListItem"},{"name":"HappyFox Help Desk","position":9,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.in/software/83211/happyfox","@type":"ListItem"},{"name":"Deepser","position":10,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/276d005f-9eb6-4a86-b7d6-6fb1bf357348.png","url":"https://www.capterra.in/software/178946/deepser","@type":"ListItem"},{"name":"TIKTING","position":11,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e3075d5b-c34f-4e2c-9493-f5b8f34eae74.png","url":"https://www.capterra.in/software/1038612/tikting","@type":"ListItem"},{"name":"Zendesk Suite","position":12,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.in/software/164283/zendesk","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":13,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.in/software/136189/salesforce","@type":"ListItem"},{"name":"IT Glue","position":14,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3d4a26cb-bcfa-4a68-b4e8-8b97550d0f52.png","url":"https://www.capterra.in/software/170401/itglue","@type":"ListItem"},{"name":"Issuetrak","position":15,"image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1a186550-5793-40c4-be67-463a2afb23ad.jpeg","url":"https://www.capterra.in/software/16499/issuetrak","@type":"ListItem"}],"numberOfItems":15}
</script>