---
description: Get information about BMC Helix ITSM price, usability & features from verified user experiences. Read reviews from Indian business users & discover similar tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: BMC Helix ITSM Price, Features, Reviews & Ratings - Capterra India
---

Breadcrumb: [Home](/) > [IT Service Management (ITSM) Tools ](/directory/30676/itsm/software) > [BMC Helix ITSM](/software/164195/remedy-it-service-management) > [BMC Helix ITSM Alternatives](https://www.capterra.in/alternatives/164195/remedy-it-service-management)

# Alternatives to BMC Helix ITSM

Canonical: https://www.capterra.in/alternatives/164195/remedy-it-service-management

> Explore the top alternatives to BMC Helix ITSM. Compare features, ratings, and reviews to find the best software for your needs.

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## Top Alternatives

1. **ManageEngine ServiceDesk Plus** — 4.4/5 (227 reviews) — Unlock efficiency, exceptional experiences, and industry-leading ROI from your ITSM processes.
   - [View profile](https://www.capterra.in/software/179501/manageengine-service-desk-plus)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/164195/179501/remedy-it-service-management/vs/manageengine-service-desk-plus)
2. **Freshservice** — 4.5/5 (685 reviews) — Modernize support with Freshservice, an AI-native ITSM platform that deflects tickets, accelerates resolutions, and uncomplicates IT.
   - [View profile](https://www.capterra.in/software/132997/freshservice)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management)
3. **Zendesk Suite** — 4.4/5 (4072 reviews) — Zendesk offers the industry leading customer service solution.
   - [View profile](https://www.capterra.in/software/164283/zendesk)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/164195/164283/remedy-it-service-management/vs/zendesk)
4. **Freshdesk** — 4.5/5 (3409 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
   - [View profile](https://www.capterra.in/software/124981/freshdesk)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/124981/164195/freshdesk/vs/remedy-it-service-management)
5. **LiveAgent** — 4.7/5 (1754 reviews) — Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.
   - [View profile](https://www.capterra.in/software/102188/liveagent)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/102188/164195/liveagent/vs/remedy-it-service-management)
6. **SysAid** — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
   - [View profile](https://www.capterra.in/software/107225/sysaid)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/107225/164195/sysaid/vs/remedy-it-service-management)
7. **JIRA Service Management** — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
   - [View profile](https://www.capterra.in/software/138769/jira-service-management)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/138769/164195/jira-service-management/vs/remedy-it-service-management)
8. **Zoho Desk** — 4.5/5 (2211 reviews) — Cloud and mobile-based help desk software that enables businesses to deliver customer support and enhance service quality.
   - [View profile](https://www.capterra.in/software/169505/zoho-desk)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/164195/169505/remedy-it-service-management/vs/zoho-desk)
9. **OTRS** — 4.4/5 (96 reviews) — Fully-managed ITSM solution that includes ticketing, workflow automation, CMDB \& 17 pre-defined and verified ITIL practices.
   - [View profile](https://www.capterra.in/software/127284/otrs)
   - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/127284/164195/otrs/vs/remedy-it-service-management)
10. **Issuetrak** — 4.6/5 (205 reviews) — Everything IT teams need to track assets and resolve issues, stress-free. Backed by industry-leading, US-based 24/7 technical support.
    - [View profile](https://www.capterra.in/software/16499/issuetrak)
    - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/16499/164195/issuetrak/vs/remedy-it-service-management)
11. **Zoho CRM** — 4.3/5 (6964 reviews) — CRM solution that helps businesses with sales force automation, process management, journey orchestration, marketing automation \& more.
    - [View profile](https://www.capterra.in/software/155928/zoho-crm)
    - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/155928/164195/zoho-crm/vs/remedy-it-service-management)
12. **Pulseway** — 4.7/5 (310 reviews) — Pulseway is an all-in-one ITSM Software with robust features, powerful automation, and endless integrations.
    - [View profile](https://www.capterra.in/software/141792/pulseway)
    - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/141792/164195/pulseway/vs/remedy-it-service-management)
13. **TOPdesk** — 4.4/5 (110 reviews) — With our ITSM software, go from piles of requests to effortless IT services. Standardize how you solve problems and capture knowledge\!
    - [View profile](https://www.capterra.in/software/127562/topdesk)
    - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/127562/164195/topdesk/vs/remedy-it-service-management)
14. **InvGate Service Management** — 4.6/5 (108 reviews) — InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
    - [View profile](https://www.capterra.in/software/133392/service-desk)
    - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/133392/164195/service-desk/vs/remedy-it-service-management)
15. **TeamSupport** — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
    - [View profile](https://www.capterra.in/software/87908/teamsupport)
    - [Compare vs BMC Helix ITSM](https://www.capterra.in/compare/87908/164195/teamsupport/vs/remedy-it-service-management)

## Related Categories

- [IT Service Management (ITSM) Tools ](https://www.capterra.in/directory/30676/itsm/software)
- [IT Service Software](https://www.capterra.in/directory/30672/it-service/software)
- [IT Asset Management Software](https://www.capterra.in/directory/30077/it-asset-management/software)
- [IT Ticketing Systems Software](https://www.capterra.in/directory/32623/it-ticketing-systems-software/software)

## Links

- [View on Capterra](https://www.capterra.in/alternatives/164195/remedy-it-service-management)
- [View Product Profile](https://www.capterra.in/software/164195/remedy-it-service-management)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/alternatives/164195/remedy-it-service-management> |
| de-AT | <https://www.capterra.at/alternatives/164195/remedy-it-service-management> |
| de-CH | <https://www.capterra.ch/alternatives/164195/remedy-it-service-management> |
| en | <https://www.capterra.com/p/164195/Remedy-IT-Service-Management/alternatives/> |
| en-AE | <https://www.capterra.ae/alternatives/164195/remedy-it-service-management> |
| en-AU | <https://www.capterra.com.au/alternatives/164195/remedy-it-service-management> |
| en-CA | <https://www.capterra.ca/alternatives/164195/remedy-it-service-management> |
| en-GB | <https://www.capterra.co.uk/alternatives/164195/remedy-it-service-management> |
| en-IE | <https://www.capterra.ie/alternatives/164195/remedy-it-service-management> |
| en-IL | <https://www.capterra.co.il/alternatives/164195/remedy-it-service-management> |
| en-IN | <https://www.capterra.in/alternatives/164195/remedy-it-service-management> |
| en-NZ | <https://www.capterra.co.nz/alternatives/164195/remedy-it-service-management> |
| en-SG | <https://www.capterra.com.sg/alternatives/164195/remedy-it-service-management> |
| en-ZA | <https://www.capterra.co.za/alternatives/164195/remedy-it-service-management> |
| es | <https://www.capterra.es/alternatives/164195/remedy-it-service-management> |
| es-AR | <https://www.capterra.com.ar/alternatives/164195/remedy-it-service-management> |
| es-CL | <https://www.capterra.cl/alternatives/164195/remedy-it-service-management> |
| es-CO | <https://www.capterra.co/alternatives/164195/remedy-it-service-management> |
| es-CR | <https://www.capterra.co.cr/alternatives/164195/remedy-it-service-management> |
| es-DO | <https://www.capterra.do/alternatives/164195/remedy-it-service-management> |
| es-EC | <https://www.capterra.ec/alternatives/164195/remedy-it-service-management> |
| es-MX | <https://www.capterra.mx/alternatives/164195/remedy-it-service-management> |
| es-PA | <https://www.capterra.com.pa/alternatives/164195/remedy-it-service-management> |
| es-PE | <https://www.capterra.pe/alternatives/164195/remedy-it-service-management> |
| fr | <https://www.capterra.fr/alternatives/164195/remedy-it-service-management> |
| fr-BE | <https://fr.capterra.be/alternatives/164195/remedy-it-service-management> |
| fr-CA | <https://fr.capterra.ca/alternatives/164195/remedy-it-service-management> |
| fr-LU | <https://www.capterra.lu/alternatives/164195/remedy-it-service-management> |
| it | <https://www.capterra.it/alternatives/164195/remedy-it-service-management> |
| nl | <https://www.capterra.nl/alternatives/164195/remedy-it-service-management> |
| nl-BE | <https://www.capterra.be/alternatives/164195/remedy-it-service-management> |
| pt | <https://www.capterra.com.br/alternatives/164195/remedy-it-service-management> |
| pt-PT | <https://www.capterra.pt/alternatives/164195/remedy-it-service-management> |

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