---
description: Compare SMART Service Deskvs InvGate Service Management Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
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title: Compare SMART Service Deskvs InvGate Service Management Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [SMART Service Desk\<span\>vs\</span\> InvGate Service Management Comparison](https://www.capterra.in/compare/100670/133392/smart-service-desk-itsm/vs/service-desk)

# Compare SMART Service Desk vs InvGate Service Management

Canonical: https://www.capterra.in/compare/100670/133392/smart-service-desk-itsm/vs/service-desk

> Detailed comparison between SMART Service Desk and InvGate Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SMART Service Desk | InvGate Service Management |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 31 | 108 |
| **Starting Price** | - | $17.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### SMART Service Desk

Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations

### InvGate Service Management

Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.

## Key features

### SMART Service Desk

- API
- Alerts/Escalation
- Asset Tracking Software
- Automated Routing
- Availability Management
- Change Management Software
- Configuration Management
- Contract/License Management
- Customizable Branding
- Incident Management Software
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Problem Management
- Project Management Software
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

### InvGate Service Management

- API
- Alerts/Escalation
- Asset Tracking Software
- Automated Routing
- Availability Management
- Change Management Software
- Configuration Management
- Contract/License Management
- Customer Complaint Tracking
- Customizable Branding
- Incident Management Software
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Problem Management
- Project Management Software
- Release Management
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SMART Service Desk Profile](https://www.capterra.in/software/100670/smart-service-desk-itsm)
- [View InvGate Service Management Profile](https://www.capterra.in/software/133392/service-desk)
- [View Original Comparison](https://www.capterra.in/compare/100670/133392/smart-service-desk-itsm/vs/service-desk)

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