---
description: Compare LiveAgentvs Enghouse eKMS Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgentvs Enghouse eKMS Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Social CRM Tools](/directory/31584/social-crm-tools/software) > [LiveAgent\<span\>vs\</span\> Enghouse eKMS Comparison](https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms)

# Compare LiveAgent vs Enghouse eKMS

Canonical: https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms

> Detailed comparison between LiveAgent and Enghouse eKMS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Enghouse eKMS |
| **Overall rating** | 4.7/5 | 4.2/5 |
| **Total Reviews** | 1753 | 12 |
| **Starting Price** | $15.00 | $199.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Enghouse eKMS

Full Market Coverage: from 10-1000's of agents&#10;&#10;Verticals: FI, Healthcare, Gov’t, Public Sector, Utilities, Hi-Tech, Service Orgs, BPO's, Airlines, Telcom

## Key features

### LiveAgent

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Management Software
- Content Management Software (CMS)
- Customizable Forms
- Dashboard Software
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Reminders
- Reporting & Statistics
- Tagging
- Templates

### Enghouse eKMS

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Management Software
- Content Management Software (CMS)
- Customizable Forms
- Dashboard Software
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Reminders
- Reporting & Statistics
- Tagging
- Templates

## Links

- [View LiveAgent Profile](https://www.capterra.in/software/102188/liveagent)
- [View Enghouse eKMS Profile](https://www.capterra.in/software/120410/ekms)
- [View Original Comparison](https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgentvs Enghouse eKMS Comparison - Capterra India","description":"Compare LiveAgentvs Enghouse eKMS Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms","about":[{"@id":"https://www.capterra.in/software/102188/liveagent#software"},{"@id":"https://www.capterra.in/software/120410/ekms#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms#breadcrumblist"},"@id":"https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d3f7a2c9-80e1-4c65-834f-c8f904418d3e.png","url":"https://www.capterra.in/software/102188/liveagent","@id":"https://www.capterra.in/software/102188/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Enghouse eKMS","description":"eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a066b169-83b4-4dd2-9816-6d0ad07fad6e.png","url":"https://www.capterra.in/software/120410/ekms","@id":"https://www.capterra.in/software/120410/ekms#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":12},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android"},{"@id":"https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Social CRM Tools","position":2,"item":"/directory/31584/social-crm-tools/software","@type":"ListItem"},{"name":"LiveAgentvs Enghouse eKMS Comparison","position":3,"item":"https://www.capterra.in/compare/102188/120410/liveagent/vs/ekms","@type":"ListItem"}]}]}
</script>