---
description: Compare LiveAgentvs osTicket Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgentvs osTicket Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent\<span\>vs\</span\> osTicket Comparison](https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket)

# Compare LiveAgent vs osTicket

Canonical: https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket

> Detailed comparison between LiveAgent and osTicket. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | osTicket |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 1777 | 75 |
| **Starting Price** | $15.00 | $12.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### osTicket

osTicket is an opensource support ticket system. It routes inquiries created via email, web-forms, and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.

## Key features

### LiveAgent

- Automated Responses
- Automated Routing
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Fields
- Customizable Forms
- Dashboard Software
- Email Monitoring
- Help Desk Management
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Natural Language Processing
- Onboarding Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Templates
- Ticket Management

### osTicket

- Automated Responses
- Automated Routing
- Customizable Fields
- Customizable Forms
- Dashboard Software
- Help Desk Management
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Templates
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.capterra.in/software/102188/liveagent)
- [View osTicket Profile](https://www.capterra.in/software/125118/osticket)
- [View Original Comparison](https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgentvs osTicket Comparison - Capterra India","description":"Compare LiveAgentvs osTicket Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket","about":[{"@id":"https://www.capterra.in/software/102188/liveagent#software"},{"@id":"https://www.capterra.in/software/125118/osticket#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket#breadcrumblist"},"@id":"https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8326cad2-1f67-48d1-bb5f-a23a8d6798ba.jpeg","url":"https://www.capterra.in/software/102188/liveagent","@id":"https://www.capterra.in/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1777},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"osTicket","description":"osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e75666ec-95b7-46fb-afc4-1207f2985992.png","url":"https://www.capterra.in/software/125118/osticket","@id":"https://www.capterra.in/software/125118/osticket#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":75},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Quality Assurance software","position":2,"item":"/directory/33415/contact-center-quality-assurance/software","@type":"ListItem"},{"name":"LiveAgentvs osTicket Comparison","position":3,"item":"https://www.capterra.in/compare/102188/125118/liveagent/vs/osticket","@type":"ListItem"}]}]}
</script>