---
description: Compare LiveAgentvs OTRS Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgentvs OTRS Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent\<span\>vs\</span\> OTRS Comparison](https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs)

# Compare LiveAgent vs OTRS

Canonical: https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs

> Detailed comparison between LiveAgent and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | OTRS |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1789 | 96 |
| **Starting Price** | $15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CMDB Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Full Text Search
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### OTRS

- API
- Activity Tracking
- Analytics
- CMDB Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- Full Text Search
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.capterra.in/software/102188/liveagent)
- [View OTRS Profile](https://www.capterra.in/software/127284/otrs)
- [View Original Comparison](https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgentvs OTRS Comparison - Capterra India","description":"Compare LiveAgentvs OTRS Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs","about":[{"@id":"https://www.capterra.in/software/102188/liveagent#software"},{"@id":"https://www.capterra.in/software/127284/otrs#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs#breadcrumblist"},"@id":"https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.in/software/102188/liveagent","@id":"https://www.capterra.in/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"OTRS","description":"OTRS is a fully-managed service management solution that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/81403062-dc99-4bf9-9e68-44187874a6e0.png","url":"https://www.capterra.in/software/127284/otrs","@id":"https://www.capterra.in/software/127284/otrs#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":96,"ratingValue":4.4},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgentvs OTRS Comparison","position":3,"item":"https://www.capterra.in/compare/102188/127284/liveagent/vs/otrs","@type":"ListItem"}]}]}
</script>