---
description: Compare LiveAgentvs Freshchat Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
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title: Compare LiveAgentvs Freshchat Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Contact Center Quality Assurance software](/directory/33415/contact-center-quality-assurance/software) > [LiveAgent\<span\>vs\</span\> Freshchat Comparison](https://www.capterra.in/compare/102188/158117/liveagent/vs/freshchat)

# Compare LiveAgent vs Freshchat

Canonical: https://www.capterra.in/compare/102188/158117/liveagent/vs/freshchat

> Detailed comparison between LiveAgent and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Freshchat |
| **Overall rating** | 4.7/5 | 4.1/5 |
| **Total Reviews** | 1753 | 115 |
| **Starting Price** | $15.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### LiveAgent

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Chatbot software
- Customer Communication
- Employee Activity Monitoring
- File Sharing Software
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Freshchat

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Chatbot software
- Customer Communication
- Employee Activity Monitoring
- File Sharing Software
- Multi-Channel Communication
- Multi-Channel Management
- Natural Language Processing
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-time Conversations
- SSL Security
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View LiveAgent Profile](https://www.capterra.in/software/102188/liveagent)
- [View Freshchat Profile](https://www.capterra.in/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.in/compare/102188/158117/liveagent/vs/freshchat)

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