---
description: Compare LiveAgentvs HelpDesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare LiveAgentvs HelpDesk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent\<span\>vs\</span\> HelpDesk Comparison](https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk)

# Compare LiveAgent vs HelpDesk

Canonical: https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk

> Detailed comparison between LiveAgent and HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | HelpDesk |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1789 | 183 |
| **Starting Price** | $15.00 | $29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### LiveAgent

Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries.

### HelpDesk

From bootstrapped startups to global enterprises, HelpDesk.com is suitable for all companies, regardless of their size or industry.

## Key features

### LiveAgent

- AI/Machine Learning
- API
- Activity Tracking
- Chatbot software
- Configurable Workflow
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Personalization Software
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Video Support

### HelpDesk

- AI/Machine Learning
- API
- Activity Tracking
- Chatbot software
- Configurable Workflow
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Personalization Software
- Real-Time Chat
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Video Support

## Links

- [View LiveAgent Profile](https://www.capterra.in/software/102188/liveagent)
- [View HelpDesk Profile](https://www.capterra.in/software/185973/helpdesk)
- [View Original Comparison](https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgentvs HelpDesk Comparison - Capterra India","description":"Compare LiveAgentvs HelpDesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk","about":[{"@id":"https://www.capterra.in/software/102188/liveagent#software"},{"@id":"https://www.capterra.in/software/185973/helpdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk#breadcrumblist"},"@id":"https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that brings all customer communication channels into one dashboard. Teams manage emails, live chats, phone calls, social media messages, and self-service portals without switching between tools.\n\nBusinesses use LiveAgent to handle customer inquiries from Facebook, Instagram, WhatsApp, Viber, Telegram, and X alongside email and phone. The built-in call center supports inbound and outbound calls with IVR, call recording, and automatic call distribution. A knowledge base builder lets teams publish help articles and customer forums to reduce incoming ticket volume.\n\nCore features include a multichannel ticketing inbox, proactive live chat invitations, automation rules, SLA management, canned responses, time tracking, agent collision detection, gamification, and reporting. Over 200 integrations and 43+ languages are supported.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.capterra.in/software/102188/liveagent","@id":"https://www.capterra.in/software/102188/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"HelpDesk","description":"HelpDesk.com is a ticketing platform for customer service teams, part of the Text.com customer service platform. Use it to manage tickets from email, chat, and messaging in one queue. AI handles the repetitive work: tagging, summarizing, detecting language, and suggesting replies. Automation routes tickets, escalates SLA risks, and follows up so your team can focus on the tickets that need judgment.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3febaa0f-8679-42a5-b740-104758c6b3e0.jpeg","url":"https://www.capterra.in/software/185973/helpdesk","@id":"https://www.capterra.in/software/185973/helpdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":183,"ratingValue":4.6},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"LiveAgentvs HelpDesk Comparison","position":3,"item":"https://www.capterra.in/compare/102188/185973/liveagent/vs/helpdesk","@type":"ListItem"}]}]}
</script>