---
description: Compare Bitrix24vs Tidio Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Bitrix24vs Tidio Comparison - Capterra India
---

Breadcrumb: [Home](/) > [CRM Software](/directory/2/customer-relationship-management/software) > [Bitrix24\<span\>vs\</span\> Tidio Comparison](https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat)

# Compare Bitrix24 vs Tidio

Canonical: https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat

> Detailed comparison between Bitrix24 and Tidio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Bitrix24 | Tidio |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 984 | 590 |
| **Starting Price** | ₹61.00 | $0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Bitrix24

Sales, marketing, customer service, project management, retail, legal, real estate, remote work, call center, and more.

### Tidio

Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions.

## Key features

### Bitrix24

- API
- Activity Tracking
- Chatbot software
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- File Sharing Software
- Help Desk Management
- Knowledge Management Software
- Lead Generation Software
- Monitoring
- Real-Time Chat
- Sales Activity Management
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Video Chat
- Website Integration

### Tidio

- API
- Activity Tracking
- Chatbot software
- Configurable Workflow
- Customer Complaint Tracking
- Customer Service Analytics
- Customizable Reports
- File Sharing Software
- Help Desk Management
- Knowledge Management Software
- Lead Generation Software
- Monitoring
- Real-Time Chat
- Sales Activity Management
- Support Ticket Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing
- Video Chat
- Website Integration

## Links

- [View Bitrix24 Profile](https://www.capterra.in/software/113540/bitrix24)
- [View Tidio Profile](https://www.capterra.in/software/144040/tidio-chat)
- [View Original Comparison](https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Bitrix24vs Tidio Comparison - Capterra India","description":"Compare Bitrix24vs Tidio Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat","about":[{"@id":"https://www.capterra.in/software/113540/bitrix24#software"},{"@id":"https://www.capterra.in/software/144040/tidio-chat#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat#breadcrumblist"},"@id":"https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Bitrix24","description":"Bitrix24 is an AI-powered online workspace designed to help businesses manage their clients, sales, projects, and teams. It replaces a multitude of apps and services with a single solution that features CRM, lead generation, marketing, sales &amp; workflow automation, tasks, team messenger, video calls, file storage, and work time tracking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/38513313-8729-43a3-b761-785be004bd71.png","url":"https://www.capterra.in/software/113540/bitrix24","@id":"https://www.capterra.in/software/113540/bitrix24#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":984},"offers":{"price":"61","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Tidio","description":"Tidio is a customer support software suite that combines live chat, help desk, chatbot automation, and conversational AI agents. It’s trusted by over 300,000 businesses across ecommerce, tech, and service industries to improve response times, unify communication, and drive growth.\n\nWith Tidio, your support team can chat with customers in real time, automate routine questions using rule-based chatbots called Flows, and manage all conversations—whether they come from email, Messenger, Instagram, or WhatsApp—from a single, streamlined dashboard.\n\nAt the heart of Tidio is Lyro, a smart conversational AI agent capable of resolving up to 64% of everyday customer queries automatically. Lyro pulls from your existing support content to deliver reliable, brand-aligned answers—without guessing or going off-script.\n\nTidio helps teams provide great support at scale, without burning out your agents. It cuts response times, reduces missed messages, and lets your team focus on high-value tickets.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/055c92dd-b934-43d4-b32c-39ab74ff2af0.jpeg","url":"https://www.capterra.in/software/144040/tidio-chat","@id":"https://www.capterra.in/software/144040/tidio-chat#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":590},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"CRM Software","position":2,"item":"/directory/2/customer-relationship-management/software","@type":"ListItem"},{"name":"Bitrix24vs Tidio Comparison","position":3,"item":"https://www.capterra.in/compare/113540/144040/bitrix24/vs/tidio-chat","@type":"ListItem"}]}]}
</script>