---
description: Compare Avaya UCaaSvs RingCX Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Avaya UCaaSvs RingCX Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Auto Dialer Software](/directory/30999/auto-dialer/software) > [Avaya UCaaS\<span\>vs\</span\> RingCX Comparison](https://www.capterra.in/compare/1174/154951/crm-central/vs/ringcentral-contact-center)

# Compare Avaya UCaaS vs RingCX

Canonical: https://www.capterra.in/compare/1174/154951/crm-central/vs/ringcentral-contact-center

> Detailed comparison between Avaya UCaaS and RingCX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Avaya UCaaS | RingCX |
| **Overall rating** | 4.4/5 | 4.2/5 |
| **Total Reviews** | 91 | 255 |
| **Starting Price** | - | $65.00 |
| **Free Trial** | - | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | - | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Avaya UCaaS

Designed to streamline customer interaction, Avaya Aura Platform is a suite of products that works together to facilitate customer support and report relevant data to improve customer care.

### RingCX

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

## Key features

### Avaya UCaaS

- Agent Interface
- Automated Routing
- Call Center Management
- Call Recording Software
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Email Management Software
- File Sharing Software
- Interaction Tracking
- Live Chat Software
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Unified Communications Software
- Voice Mail
- Workflow Management Software
- Workforce Management Software

### RingCX

- Agent Interface
- Automated Routing
- Call Center Management
- Call Recording Software
- Call Routing
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Email Management Software
- File Sharing Software
- Interaction Tracking
- Live Chat Software
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Reporting/Analytics
- Unified Communications Software
- Voice Mail
- Workflow Management Software
- Workforce Management Software

## Links

- [View Avaya UCaaS Profile](https://www.capterra.in/software/1174/crm-central)
- [View RingCX Profile](https://www.capterra.in/software/154951/ringcentral-contact-center)
- [View Original Comparison](https://www.capterra.in/compare/1174/154951/crm-central/vs/ringcentral-contact-center)

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