---
description: Compare Enghouse eKMSvs Zendesk Suite Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Enghouse eKMSvs Zendesk Suite Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [Enghouse eKMS\<span\>vs\</span\> Zendesk Suite Comparison](https://www.capterra.in/compare/120410/164283/ekms/vs/zendesk)

# Compare Enghouse eKMS vs Zendesk Suite

Canonical: https://www.capterra.in/compare/120410/164283/ekms/vs/zendesk

> Detailed comparison between Enghouse eKMS and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Enghouse eKMS | Zendesk Suite |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 12 | 4072 |
| **Starting Price** | $199.00 | $39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Enghouse eKMS

Full Market Coverage: from 10-1000's of agents&#10;&#10;Verticals: FI, Healthcare, Gov’t, Public Sector, Utilities, Hi-Tech, Service Orgs, BPO's, Airlines, Telcom

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Enghouse eKMS

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Management Software
- Content Management Software (CMS)
- Customizable Forms
- Dashboard Software
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Reporting & Statistics
- Self Service Portal
- Tagging
- Templates

### Zendesk Suite

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Configurable Workflow
- Contact Management Software
- Content Management Software (CMS)
- Customizable Forms
- Dashboard Software
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Knowledge Base Management
- Knowledge Management Software
- Reporting & Statistics
- Self Service Portal
- Tagging
- Templates

## Links

- [View Enghouse eKMS Profile](https://www.capterra.in/software/120410/ekms)
- [View Zendesk Suite Profile](https://www.capterra.in/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.in/compare/120410/164283/ekms/vs/zendesk)

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