---
description: Compare Enghouse eKMSvs Zoho Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Enghouse eKMSvs Zoho Desk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [Enghouse eKMS\<span\>vs\</span\> Zoho Desk Comparison](https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk)

# Compare Enghouse eKMS vs Zoho Desk

Canonical: https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk

> Detailed comparison between Enghouse eKMS and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Enghouse eKMS | Zoho Desk |
| **Overall rating** | 4.2/5 | 4.5/5 |
| **Total Reviews** | 12 | 2211 |
| **Starting Price** | $199.00 | $20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Enghouse eKMS

Full Market Coverage: from 10-1000's of agents&#10;&#10;Verticals: FI, Healthcare, Gov’t, Public Sector, Utilities, Hi-Tech, Service Orgs, BPO's, Airlines, Telcom

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Enghouse eKMS

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Management Software (CMS)
- Customizable Forms
- Dashboard Software
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management Software
- Reporting & Statistics
- Search
- Self Service Portal
- Tagging
- Templates

### Zoho Desk

- API
- Catalog Management
- Chat/Messaging
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Content Management Software (CMS)
- Customizable Forms
- Dashboard Software
- Decision Support Software
- Discussions/Forums
- Full Text Search
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management Software
- Reporting & Statistics
- Search
- Self Service Portal
- Tagging
- Templates

## Links

- [View Enghouse eKMS Profile](https://www.capterra.in/software/120410/ekms)
- [View Zoho Desk Profile](https://www.capterra.in/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Enghouse eKMSvs Zoho Desk Comparison - Capterra India","description":"Compare Enghouse eKMSvs Zoho Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk","about":[{"@id":"https://www.capterra.in/software/120410/ekms#software"},{"@id":"https://www.capterra.in/software/169505/zoho-desk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk#breadcrumblist"},"@id":"https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Enghouse eKMS","description":"eKMS is a knowledge base management solution - a single platform application for connecting people with answers. Our software is intuitive, easy to integrate into any web-based environment, and offers advanced tools for managing a knowledge base: easy real-time editing and authoring, agent templates and work-flows, community forums and comments, and full access to our world class knowledge management team. Most importantly, it is cost effective - expect an ROI within six months or less.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a066b169-83b4-4dd2-9816-6d0ad07fad6e.png","url":"https://www.capterra.in/software/120410/ekms","@id":"https://www.capterra.in/software/120410/ekms#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":12},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android"},{"name":"Zoho Desk","description":"Zoho Desk is a customer service software that streamlines support operations across multiple channels. The platform integrates email, phone, live chat, and social media communications while offering an AI-powered self-service portal for independent issue resolution. Its intuitive interface includes automation capabilities for workflow management and service level agreements to ensure timely responses. The software provides built-in analytics to track performance metrics and monitor customer sentiment, helping teams improve service quality. Zoho Desk connects with other Zoho applications to create a comprehensive view of customer interactions. Supporting more than 40 languages, the platform can be customized to fit specific business requirements. The mobile applications for Android and iOS allow support teams to manage tickets and monitor service health while away from their desks. Zoho Desk implements data protection compliance with regulations including GDPR, HIPAA, and CCPA.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dc0815dc-9aa7-4270-bdb9-06eaeff11d8c.jpeg","url":"https://www.capterra.in/software/169505/zoho-desk","@id":"https://www.capterra.in/software/169505/zoho-desk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":2211},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/32454/knowledge-base/software","@type":"ListItem"},{"name":"Enghouse eKMSvs Zoho Desk Comparison","position":3,"item":"https://www.capterra.in/compare/120410/169505/ekms/vs/zoho-desk","@type":"ListItem"}]}]}
</script>