---
description: Compare Cherwell Service Managementvs OTRS Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Cherwell Service Managementvs OTRS Comparison - Capterra India
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Cherwell Service Management\<span\>vs\</span\> OTRS Comparison](https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs)

# Compare Cherwell Service Management vs OTRS

Canonical: https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs

> Detailed comparison between Cherwell Service Management and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Cherwell Service Management | OTRS |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 166 | 96 |
| **Starting Price** | $189.00 | - |
| **Free Trial** | - | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Cherwell Service Management

Service Desk professionals who require a fully-integrated system- one that is easily customized - automating ITIL and custom workflows. Perfect for companies supporting 1,000+ end-users.

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

## Key features

### Cherwell Service Management

- API
- Alerts/Escalation
- Asset Tracking Software
- Assignment Management
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Forms
- Customizable Reports
- IT Asset Management Software
- Inventory Management Software
- Knowledge Management Software
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Task Management Software
- Workflow Management Software

### OTRS

- API
- Alerts/Escalation
- Asset Tracking Software
- Assignment Management
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Forms
- Customizable Reports
- IT Asset Management Software
- Inventory Management Software
- Knowledge Management Software
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Service Catalog
- Support Ticket Management
- Task Management Software
- Workflow Management Software

## Links

- [View Cherwell Service Management Profile](https://www.capterra.in/software/121158/cherwell-software)
- [View OTRS Profile](https://www.capterra.in/software/127284/otrs)
- [View Original Comparison](https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Cherwell Service Managementvs OTRS Comparison - Capterra India","description":"Compare Cherwell Service Managementvs OTRS Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs","about":[{"@id":"https://www.capterra.in/software/121158/cherwell-software#software"},{"@id":"https://www.capterra.in/software/127284/otrs#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs#webpage","publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"Cherwell Service Management","description":"Cherwell Service Management is a powerful IT Service Management (ITSM) solution that provides enterprise organizations with the ability to easily maintain and configure IT processes. Cherwells flexible and feature-rich ITSM solution allows teams to rapidly meet the changing and growing demands across their organization, from IT to Facilities to HR, with seamless workflows and lower costs. Cherwell ITSM enables you to transform your IT Service Desk.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c23f5fcc-c532-4845-ad19-f03cd00c8400.png","url":"https://www.capterra.in/software/121158/cherwell-software","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/121158/cherwell-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":166,"ratingValue":4.3},"offers":{"price":"189","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"OTRS","description":"OTRS is a fully-managed service management solution that includes ticketing, workflow/process automation and notification, among its many features. Processes can be customized to incorporate ITIL and/or specific security requirements. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that they can respond quickly to any situation and provide the best possible service in a cost effective way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/81403062-dc99-4bf9-9e68-44187874a6e0.png","url":"https://www.capterra.in/software/127284/otrs","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/127284/otrs#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":96,"ratingValue":4.4},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"Cherwell Service Managementvs OTRS Comparison","position":3,"item":"https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/121158/127284/cherwell-software/vs/otrs#breadcrumblist"}]}
</script>