---
description: Compare TeamViewer ONEvs OTRS Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare TeamViewer ONEvs OTRS Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Remote Support Software](/directory/30928/remote-support/software) > [TeamViewer ONE\<span\>vs\</span\> OTRS Comparison](https://www.capterra.in/compare/122252/127284/teamviewer/vs/otrs)

# Compare TeamViewer ONE vs OTRS

Canonical: https://www.capterra.in/compare/122252/127284/teamviewer/vs/otrs

> Detailed comparison between TeamViewer ONE and OTRS. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TeamViewer ONE | OTRS |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 11620 | 96 |
| **Starting Price** | $24.90 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### TeamViewer ONE

Remote desktop, remote support, IT management, web monitoring, remote work , Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

## Key features

### TeamViewer ONE

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Contact Management Software
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Issue Management
- Knowledge Management Software
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback

### OTRS

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Contact Management Software
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Issue Management
- Knowledge Management Software
- Performance Metrics
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback

## Links

- [View TeamViewer ONE Profile](https://www.capterra.in/software/122252/teamviewer)
- [View OTRS Profile](https://www.capterra.in/software/127284/otrs)
- [View Original Comparison](https://www.capterra.in/compare/122252/127284/teamviewer/vs/otrs)

-----

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