---
description: Compare Freshdeskvs InfiniTalk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs InfiniTalk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> InfiniTalk Comparison](https://www.capterra.in/compare/124981/1031932/freshdesk/vs/infinitalk)

# Compare Freshdesk vs InfiniTalk

Canonical: https://www.capterra.in/compare/124981/1031932/freshdesk/vs/infinitalk

> Detailed comparison between Freshdesk and InfiniTalk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | InfiniTalk |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3408 | 10 |
| **Starting Price** | $19.00 | JP¥35,800 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### InfiniTalk

InfiniTalk is a call center system for contact center operations and customer support departments based in Japan.

## Key features

### Freshdesk

- API
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Chatbot software
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Reports
- File Sharing Software
- IVR
- Monitoring
- Queue Management
- Reporting/Analytics
- Support Ticket Management
- Wiki

### InfiniTalk

- API
- Auto-Dialer
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- IVR
- Monitoring
- Queue Management
- Reporting/Analytics

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View InfiniTalk Profile](https://www.capterra.in/software/1031932/infinitalk)
- [View Original Comparison](https://www.capterra.in/compare/124981/1031932/freshdesk/vs/infinitalk)

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