---
description: Compare Freshdeskvs CDESK Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs CDESK Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> CDESK Comparison](https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk)

# Compare Freshdesk vs CDESK

Canonical: https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk

> Detailed comparison between Freshdesk and CDESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | CDESK |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3409 | 0 |
| **Starting Price** | $19.00 | €20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### CDESK

From IT departments to insurance agencies. CDESK offers various modules. Based on the needs of a given company (its internal processes and information flow), an appropriate set of modules is selected.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### CDESK

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Customer Database
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Surveys & Feedback
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View CDESK Profile](https://www.capterra.in/software/1036466/cdesk)
- [View Original Comparison](https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdeskvs CDESK Comparison - Capterra India","description":"Compare Freshdeskvs CDESK Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk","about":[{"@id":"https://www.capterra.in/software/124981/freshdesk#software"},{"@id":"https://www.capterra.in/software/1036466/cdesk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.in/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3409},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"CDESK","description":"CDESK is a helpdesk and service desk software that designed for the digitalization and standardization of a company's business processes. CDESK provides tools for, e.g. improving communication with customers, processing requests, registering employees' work time and keeping the SLA and SLO deadlines.  For IT environments, CDESK meets requirements of a demanding Service Desk (ITSM tool).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e48638ee-7419-4d7b-b44f-91505807c4a1.jpeg","url":"https://www.capterra.in/software/1036466/cdesk","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/1036466/cdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"offers":{"price":"20","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdeskvs CDESK Comparison","position":3,"item":"https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/124981/1036466/freshdesk/vs/cdesk#breadcrumblist"}]}
</script>