---
description: Compare Freshdeskvs GLPI Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs GLPI Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> GLPI Comparison](https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi)

# Compare Freshdesk vs GLPI

Canonical: https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi

> Detailed comparison between Freshdesk and GLPI. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | GLPI |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3434 | 41 |
| **Starting Price** | $19.00 | €19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### GLPI

GLPI can be use from small to very large organizations

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customizable Forms
- Customizable Reports
- Incident Management Software
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management Software
- Third-Party Integrations
- Ticket Management

### GLPI

- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Customizable Forms
- Customizable Reports
- Incident Management Software
- Knowledge Base Management
- Monitoring
- Problem Management
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Support Ticket Tracking
- Task Management Software
- Third-Party Integrations
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View GLPI Profile](https://www.capterra.in/software/126254/glpi)
- [View Original Comparison](https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdeskvs GLPI Comparison - Capterra India","description":"Compare Freshdeskvs GLPI Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi","about":[{"@id":"https://www.capterra.in/software/124981/freshdesk#software"},{"@id":"https://www.capterra.in/software/126254/glpi#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi#breadcrumblist"},"@id":"https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN"},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.in/software/124981/freshdesk","@id":"https://www.capterra.in/software/124981/freshdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3434},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"GLPI","description":"GLPI is an open source IT Service Management software.\nGLPI features a web-based interface that enables you to build your own database: multi-user support, multi-location use, multilingual management, etc. Its core functionalities provide Knowledge base, Inventory (manual or automatic), Software deployment, Problem, Incident, Request, Change, Release &amp; Asset Management. ITIL compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d94d7fd7-632f-46e5-aceb-6866ad0894fc.png","url":"https://www.capterra.in/software/126254/glpi","@id":"https://www.capterra.in/software/126254/glpi#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":41},"offers":{"price":"19","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdeskvs GLPI Comparison","position":3,"item":"https://www.capterra.in/compare/124981/126254/freshdesk/vs/glpi","@type":"ListItem"}]}]}
</script>