---
description: Compare Freshdeskvs Total Contacts & HelpDesk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs Total Contacts & HelpDesk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> Total Contacts & HelpDesk Comparison](https://www.capterra.in/compare/124981/127283/freshdesk/vs/tele-support-helpdesk)

# Compare Freshdesk vs Total Contacts & HelpDesk

Canonical: https://www.capterra.in/compare/124981/127283/freshdesk/vs/tele-support-helpdesk

> Detailed comparison between Freshdesk and Total Contacts & HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Total Contacts & HelpDesk |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3412 | 24 |
| **Starting Price** | $19.00 | $480.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Total Contacts & HelpDesk

Total Contacts \&amp; HelpDesk Solution, our all-in-one CRM will help any business or organization of any size.

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Computer Telephony Integration
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### Total Contacts & HelpDesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View Total Contacts & HelpDesk Profile](https://www.capterra.in/software/127283/tele-support-helpdesk)
- [View Original Comparison](https://www.capterra.in/compare/124981/127283/freshdesk/vs/tele-support-helpdesk)

-----

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