---
description: Compare Freshdeskvs WalkMe Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs WalkMe Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Freshdesk\<span\>vs\</span\> WalkMe Comparison](https://www.capterra.in/compare/124981/131194/freshdesk/vs/walkme)

# Compare Freshdesk vs WalkMe

Canonical: https://www.capterra.in/compare/124981/131194/freshdesk/vs/walkme

> Detailed comparison between Freshdesk and WalkMe. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | WalkMe |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3460 | 63 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### WalkMe

WalkMe's target market includes large enterprises, public sector organizations, and businesses undergoing digital transformation, helping them maximize software adoption \&amp; improve user experiences

## Key features

### Freshdesk

- API
- Activity Tracking
- Communication Management
- Contact Management Software
- Content Management Software (CMS)
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### WalkMe

- API
- Activity Tracking
- Communication Management
- Contact Management Software
- Content Management Software (CMS)
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View WalkMe Profile](https://www.capterra.in/software/131194/walkme)
- [View Original Comparison](https://www.capterra.in/compare/124981/131194/freshdesk/vs/walkme)

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