---
description: Compare Freshdeskvs Ticksy Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs Ticksy Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> Ticksy Comparison](https://www.capterra.in/compare/124981/133578/freshdesk/vs/ticksy)

# Compare Freshdesk vs Ticksy

Canonical: https://www.capterra.in/compare/124981/133578/freshdesk/vs/ticksy

> Detailed comparison between Freshdesk and Ticksy. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Ticksy |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 3409 | 2 |
| **Starting Price** | $19.00 | $5.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | - |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Not Offered |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Ticksy

Designed for small businesses, it is a white-labeled help desk solution that helps verify client accounts, receive customer ticket assignments in real-time, manage online documentation, and more.

## Key features

### Freshdesk

- Alerts/Escalation
- Archiving & Retention
- Automatic Call Distribution
- Chatbot software
- Computer Telephony Integration
- Customer Complaint Tracking
- Customizable Branding
- Customizable Reports
- Email Management Software
- Engagement Tracking
- File Sharing Software
- Interaction Tracking
- Knowledge Base Management
- Monitoring
- Self Service Portal
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Ticket Management
- Wiki

### Ticksy

- Alerts/Escalation
- Customizable Branding
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Self Service Portal
- Support Ticket Management
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View Ticksy Profile](https://www.capterra.in/software/133578/ticksy)
- [View Original Comparison](https://www.capterra.in/compare/124981/133578/freshdesk/vs/ticksy)

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