---
description: Compare Freshdeskvs Whatfix Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
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title: Compare Freshdeskvs Whatfix Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> Whatfix Comparison](https://www.capterra.in/compare/124981/143008/freshdesk/vs/whatfix)

# Compare Freshdesk vs Whatfix

Canonical: https://www.capterra.in/compare/124981/143008/freshdesk/vs/whatfix

> Detailed comparison between Freshdesk and Whatfix. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Whatfix |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 3409 | 77 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Whatfix

Large and Medium Enterprises looking to drive digital transformation and change management. Enterprises can onboard thousands of users easily by reducing training time, support queries and cost.

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management Software (CMS)
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Performance Metrics
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### Whatfix

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Communication Management
- Content Management Software (CMS)
- Customer Database
- Customizable Reports
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Performance Metrics
- Reporting/Analytics
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View Whatfix Profile](https://www.capterra.in/software/143008/whatfix)
- [View Original Comparison](https://www.capterra.in/compare/124981/143008/freshdesk/vs/whatfix)

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