---
description: Compare Freshdeskvs Dialshree Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs Dialshree Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> Dialshree Comparison](https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree)

# Compare Freshdesk vs Dialshree

Canonical: https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree

> Detailed comparison between Freshdesk and Dialshree. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Dialshree |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 3409 | 74 |
| **Starting Price** | $19.00 | ₹59.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Dialshree

BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government

## Key features

### Freshdesk

- API
- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- On-Demand Recording
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Dialshree

- API
- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Chat/Messaging
- Collaboration Tools
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- On-Demand Recording
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View Dialshree Profile](https://www.capterra.in/software/144944/dialshree)
- [View Original Comparison](https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdeskvs Dialshree Comparison - Capterra India","description":"Compare Freshdeskvs Dialshree Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree","about":[{"@id":"https://www.capterra.in/software/124981/freshdesk#software"},{"@id":"https://www.capterra.in/software/144944/dialshree#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.in/software/124981/freshdesk","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/124981/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3409},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Dialshree","description":"DialShree is a popular call center solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers.\nOur VoIP \n\nDialShree has some futuristic add-ons to offer more consolidated call center software to specific industries.\nVisit us @ https://elisiontec.com/products/contact-center-software/","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9276734c-a8ef-44c0-9f0f-cc5fe4ebf893.png","url":"https://www.capterra.in/software/144944/dialshree","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/144944/dialshree#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":74},"offers":{"price":"59","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdeskvs Dialshree Comparison","position":3,"item":"https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/124981/144944/freshdesk/vs/dialshree#breadcrumblist"}]}
</script>