---
description: Compare Freshdeskvs FixMe.IT Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs FixMe.IT Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> FixMe.IT Comparison](https://www.capterra.in/compare/124981/151861/freshdesk/vs/fixme-it)

# Compare Freshdesk vs FixMe.IT

Canonical: https://www.capterra.in/compare/124981/151861/freshdesk/vs/fixme-it

> Detailed comparison between Freshdesk and FixMe.IT. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | FixMe.IT |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 3409 | 389 |
| **Starting Price** | $19.00 | $39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### FixMe.IT

IT professionals from businesses of all sizes and across various industries.

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Chat/Messaging
- Collaboration Tools
- Customizable Branding
- Customizable Reports
- Drag & Drop
- File Sharing Software
- Live Chat Software
- Monitoring
- Problem Management
- Real-Time Chat
- Real-Time Notifications
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Session Recording
- Summary Reports

### FixMe.IT

- Access Controls/Permissions
- Activity Dashboard
- Chat/Messaging
- Collaboration Tools
- Customizable Branding
- Customizable Reports
- Drag & Drop
- File Sharing Software
- Live Chat Software
- Monitoring
- Problem Management
- Real-Time Chat
- Real-Time Notifications
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- SSL Security
- Screen Sharing Software
- Session Recording
- Summary Reports

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View FixMe.IT Profile](https://www.capterra.in/software/151861/fixme-it)
- [View Original Comparison](https://www.capterra.in/compare/124981/151861/freshdesk/vs/fixme-it)

-----

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