---
description: Compare Freshdeskvs ManageEngine SupportCenter Plus Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs ManageEngine SupportCenter Plus Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> ManageEngine SupportCenter Plus Comparison](https://www.capterra.in/compare/124981/162095/freshdesk/vs/manageengine-supportcenter-plus)

# Compare Freshdesk vs ManageEngine SupportCenter Plus

Canonical: https://www.capterra.in/compare/124981/162095/freshdesk/vs/manageengine-supportcenter-plus

> Detailed comparison between Freshdesk and ManageEngine SupportCenter Plus. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ManageEngine SupportCenter Plus |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3445 | 14 |
| **Starting Price** | $19.00 | $495.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account \&amp; contact information, the service contracts.

## Key features

### Freshdesk

- Activity Dashboard
- CRM Software
- Contact Management Software
- Customer Communication
- Customer Database
- Dashboard Software
- Feedback Management
- Knowledge Management Software
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Ticket Management

### ManageEngine SupportCenter Plus

- Activity Dashboard
- CRM Software
- Contact Management Software
- Customer Communication
- Customer Database
- Dashboard Software
- Feedback Management
- Knowledge Management Software
- Live Chat Software
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Ticket Management

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View ManageEngine SupportCenter Plus Profile](https://www.capterra.in/software/162095/manageengine-supportcenter-plus)
- [View Original Comparison](https://www.capterra.in/compare/124981/162095/freshdesk/vs/manageengine-supportcenter-plus)

-----

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