---
description: Compare Freshdeskvs ThinkOwl Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs ThinkOwl Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> ThinkOwl Comparison](https://www.capterra.in/compare/124981/174516/freshdesk/vs/thinkowl)

# Compare Freshdesk vs ThinkOwl

Canonical: https://www.capterra.in/compare/124981/174516/freshdesk/vs/thinkowl

> Detailed comparison between Freshdesk and ThinkOwl. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | ThinkOwl |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 3408 | 0 |
| **Starting Price** | $19.00 | $40.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### ThinkOwl

Customer-facing businesses that need omnichannel service desk and customer experience solutions.

## Key features

### Freshdesk

- API
- Activity Tracking
- Chatbot software
- Collaboration Tools
- Communication Management
- Content Management Software (CMS)
- Customer Database
- Customizable Reports
- Full Text Search
- Knowledge Management Software
- Multi-Channel Communication
- Multi-Channel Data Collection
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

### ThinkOwl

- API
- Activity Tracking
- Chatbot software
- Collaboration Tools
- Communication Management
- Content Management Software (CMS)
- Customer Database
- Customizable Reports
- Full Text Search
- Knowledge Management Software
- Multi-Channel Communication
- Multi-Channel Data Collection
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View ThinkOwl Profile](https://www.capterra.in/software/174516/thinkowl)
- [View Original Comparison](https://www.capterra.in/compare/124981/174516/freshdesk/vs/thinkowl)

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