---
description: Compare Freshdeskvs Lusha Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshdeskvs Lusha Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk\<span\>vs\</span\> Lusha Comparison](https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha)

# Compare Freshdesk vs Lusha

Canonical: https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha

> Detailed comparison between Freshdesk and Lusha. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Lusha |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 3409 | 397 |
| **Starting Price** | $19.00 | $49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshdesk

Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses.

### Lusha

Lusha is used by sales professionals, revenue teams, marketers, recruiters, business development directors, and outbound sales representatives.

## Key features

### Freshdesk

- API
- Activity Dashboard
- Activity Tracking
- CRM Software
- Computer Telephony Integration
- Contact Management Software
- Customer Database
- Customer Segmentation
- Dashboard Software
- Data Import/Export
- Forms Management
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics Software
- Real-Time Notifications
- Real-Time Updates
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Workflow Management Software

### Lusha

- API
- Activity Dashboard
- Activity Tracking
- CRM Software
- Contact Management Software
- Customer Database
- Customer Segmentation
- Dashboard Software
- Data Import/Export
- Forms Management
- Multi-Channel Communication
- Performance Metrics
- Predictive Analytics Software
- Real-Time Notifications
- Real-Time Updates
- Reporting/Analytics
- Search/Filter
- Third-Party Integrations
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.capterra.in/software/124981/freshdesk)
- [View Lusha Profile](https://www.capterra.in/software/198383/lusha)
- [View Original Comparison](https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdeskvs Lusha Comparison - Capterra India","description":"Compare Freshdeskvs Lusha Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha","about":[{"@id":"https://www.capterra.in/software/124981/freshdesk#software"},{"@id":"https://www.capterra.in/software/198383/lusha#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha#breadcrumblist"},"@id":"https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Freshdesk","description":"Freshdesk is an AI-powered customer service platform that unifies support channels in one intuitive workspace. It features a centralized Command Center that consolidates conversations, intelligence, and insights for efficient issue resolution. The system includes omnichannel support capabilities, advanced ticketing functionality, and automated workflows for routing and prioritization.\n\nFreddy AI, the platform's intelligent assistant, handles repetitive queries automatically while providing agents with summaries, translations, and reply suggestions to enhance productivity. The system includes self-service options through knowledge bases and AI agents that help resolve customer inquiries.\n\nFreshdesk integrates with existing business applications, creating a connected environment for customer service teams. The platform combines ticketing and conversational support in one system, enabling teams to deliver consistent service across email, chat, social media, and self-service channels.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6d61daff-13f3-4715-beac-2bad2e1338c9.png","url":"https://www.capterra.in/software/124981/freshdesk","@id":"https://www.capterra.in/software/124981/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3409},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Lusha","description":"Lusha simplifies B2B prospecting with AI Prospect Playlists that deliver qualified leads on autopilot. Set your ideal customer criteria once, and our GDPR-compliant platform streams fresh, accurate prospects straight to your pipeline—so your team can focus on selling, not searching.\n\nKey Benefits:\n- Frequency &amp; Control: Choose daily or weekly updates\n- Signals Over Noise: Get high-fit prospects—not irrelevant data\n- Automation with Intelligence: AI learns from your success patterns and gets smarter over time\n\n\nCore Capabilities\\;\n- Self-updating AI Prospect Playlists\n- 95%+ accurate email and phone data\n- Real-time company insights &amp; buying signals\n- Multi-channel outreach (LinkedIn, email, phone, social)\n- CRM sync with all major platforms\n\nPerfect For\n- Sales teams tired of manual prospecting\n- Revenue teams needing consistent, qualified leads\n- Growing companies that want to scale outbound without adding headcount","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1aeb6215-d1a6-4aca-8d25-f6eb0755dcab.png","url":"https://www.capterra.in/software/198383/lusha","@id":"https://www.capterra.in/software/198383/lusha#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":397},"offers":{"price":"49","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Freshdeskvs Lusha Comparison","position":3,"item":"https://www.capterra.in/compare/124981/198383/freshdesk/vs/lusha","@type":"ListItem"}]}]}
</script>