---
description: Compare PagerDutyvs Freshservice Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare PagerDutyvs Freshservice Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [PagerDuty\<span\>vs\</span\> Freshservice Comparison](https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice)

# Compare PagerDuty vs Freshservice

Canonical: https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice

> Detailed comparison between PagerDuty and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | PagerDuty | Freshservice |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 221 | 803 |
| **Starting Price** | $10.00 | $19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### PagerDuty

Organizations of all sizes across technology, financial services, healthcare, retail, government, education, and nonprofit industries.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### PagerDuty

- API
- Access Controls/Permissions
- Alerts/Escalation
- Email Alerts
- Event Logs
- IT Reporting
- Incident Management Software
- Incident Reporting
- Inventory Management Software
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Reporting & Statistics
- Role-Based Permissions
- Scheduling Software
- Single Sign On (SSO) Software
- Task Management Software
- Workflow Management Software

### Freshservice

- API
- Access Controls/Permissions
- Alerts/Escalation
- Email Alerts
- Event Logs
- IT Reporting
- Incident Management Software
- Incident Reporting
- Inventory Management Software
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- On Call Scheduling
- Reporting & Statistics
- Role-Based Permissions
- Scheduling Software
- Single Sign On (SSO) Software
- Task Management Software
- Workflow Management Software

## Links

- [View PagerDuty Profile](https://www.capterra.in/software/125693/pagerduty)
- [View Freshservice Profile](https://www.capterra.in/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare PagerDutyvs Freshservice Comparison - Capterra India","description":"Compare PagerDutyvs Freshservice Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice","about":[{"@id":"https://www.capterra.in/software/125693/pagerduty#software"},{"@id":"https://www.capterra.in/software/132997/freshservice#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice#breadcrumblist"},"@id":"https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"PagerDuty","description":"PagerDuty is a cloud-based operations platform that helps teams detect, respond to, and resolve incidents that affect their services. Teams use it to manage on-call schedules, route alerts to the right people, and coordinate responses across departments.\n\nPagerDuty centralizes alerts from monitoring tools, groups related events to reduce noise, and automates repetitive response tasks. It also generates incident summaries and status updates to keep stakeholders informed.\n\nThe platform suits IT, DevOps, and customer support teams at midsize to large businesses that need to maintain service reliability and reduce downtime.","image":"https://images.g2crowd.com/display-layer-screenshots/17254/9376c1e01f3ed625692e08e2ecbbaec25bd4673675910ef3c8b059f56085c746.png","url":"https://www.capterra.in/software/125693/pagerduty","@id":"https://www.capterra.in/software/125693/pagerduty#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":221,"ratingValue":4.6},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.in/software/132997/freshservice","@id":"https://www.capterra.in/software/132997/freshservice#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":803,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/31332/incident-management/software","@type":"ListItem"},{"name":"PagerDutyvs Freshservice Comparison","position":3,"item":"https://www.capterra.in/compare/125693/132997/pagerduty/vs/freshservice","@type":"ListItem"}]}]}
</script>