---
description: Compare Total Contacts & HelpDeskvs Freshservice Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Total Contacts & HelpDeskvs Freshservice Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Total Contacts & HelpDesk\<span\>vs\</span\> Freshservice Comparison](https://www.capterra.in/compare/127283/132997/tele-support-helpdesk/vs/freshservice)

# Compare Total Contacts & HelpDesk vs Freshservice

Canonical: https://www.capterra.in/compare/127283/132997/tele-support-helpdesk/vs/freshservice

> Detailed comparison between Total Contacts & HelpDesk and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Total Contacts & HelpDesk | Freshservice |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 24 | 689 |
| **Starting Price** | $480.00 | $19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Total Contacts & HelpDesk

Total Contacts \&amp; HelpDesk Solution, our all-in-one CRM will help any business or organization of any size.

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Key features

### Total Contacts & HelpDesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### Freshservice

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Onboarding Software
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Scheduling Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View Total Contacts & HelpDesk Profile](https://www.capterra.in/software/127283/tele-support-helpdesk)
- [View Freshservice Profile](https://www.capterra.in/software/132997/freshservice)
- [View Original Comparison](https://www.capterra.in/compare/127283/132997/tele-support-helpdesk/vs/freshservice)

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