---
description: Compare Total Contacts & HelpDeskvs Zendesk Suite Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Total Contacts & HelpDeskvs Zendesk Suite Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Total Contacts & HelpDesk\<span\>vs\</span\> Zendesk Suite Comparison](https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk)

# Compare Total Contacts & HelpDesk vs Zendesk Suite

Canonical: https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk

> Detailed comparison between Total Contacts & HelpDesk and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Total Contacts & HelpDesk | Zendesk Suite |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 24 | 4076 |
| **Starting Price** | $480.00 | $39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Total Contacts & HelpDesk

Total Contacts \&amp; HelpDesk Solution, our all-in-one CRM will help any business or organization of any size.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Total Contacts & HelpDesk

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### Zendesk Suite

- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Computer Telephony Integration
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Onboarding Software
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View Total Contacts & HelpDesk Profile](https://www.capterra.in/software/127283/tele-support-helpdesk)
- [View Zendesk Suite Profile](https://www.capterra.in/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Total Contacts &amp; HelpDeskvs Zendesk Suite Comparison - Capterra India","description":"Compare Total Contacts & HelpDeskvs Zendesk Suite Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk","about":[{"@id":"https://www.capterra.in/software/127283/tele-support-helpdesk#software"},{"@id":"https://www.capterra.in/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk#webpage","publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"Total Contacts & HelpDesk","description":"Total Contacts &amp; HelpDesk Solution features an integrated CRM, providing a comprehensive solution for Sales, Support Service, and E-Marketing. Manage, organize and store customer contact information is a secure database. From inception to resolution, keeping track of every call and email for your contacts relating to Opportunity, Sales, and Support needs. Every inquiry is linked to the contact record. Quickly access current or history inquiries. Create and link opportunities that you can track from initial quote to the final sale. Create custom email templates, create unique contact filters to E-market to prospects and customers. Reporting built-in with basic reports. Ability to customize your own reports with your own branding, design, and data.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5f6c6618-a5f2-451e-a730-49b89f75a701.jpeg","url":"https://www.capterra.in/software/127283/tele-support-helpdesk","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/127283/tele-support-helpdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":24,"ratingValue":4.3},"offers":{"price":"480","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.in/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":4076,"ratingValue":4.4},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"Total Contacts & HelpDeskvs Zendesk Suite Comparison","position":3,"item":"https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/127283/164283/tele-support-helpdesk/vs/zendesk#breadcrumblist"}]}
</script>