---
description: Compare OTRSvs ThinkOwl Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare OTRSvs ThinkOwl Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [OTRS\<span\>vs\</span\> ThinkOwl Comparison](https://www.capterra.in/compare/127284/174516/otrs/vs/thinkowl)

# Compare OTRS vs ThinkOwl

Canonical: https://www.capterra.in/compare/127284/174516/otrs/vs/thinkowl

> Detailed comparison between OTRS and ThinkOwl. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | ThinkOwl |
| **Overall rating** | 4.4/5 | - |
| **Total Reviews** | 96 | 0 |
| **Starting Price** | - | $40.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

### ThinkOwl

Customer-facing businesses that need omnichannel service desk and customer experience solutions.

## Key features

### OTRS

- API
- Access Controls/Permissions
- Activity Tracking
- Communication Management
- Customer Database
- Customizable Forms
- Customizable Reports
- Full Text Search
- Inbox Management
- Key Performance Indicators
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### ThinkOwl

- API
- Access Controls/Permissions
- Activity Tracking
- Communication Management
- Customer Database
- Customizable Forms
- Customizable Reports
- Full Text Search
- Inbox Management
- Key Performance Indicators
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View OTRS Profile](https://www.capterra.in/software/127284/otrs)
- [View ThinkOwl Profile](https://www.capterra.in/software/174516/thinkowl)
- [View Original Comparison](https://www.capterra.in/compare/127284/174516/otrs/vs/thinkowl)

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