---
description: Compare OTRSvs Mint Service Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare OTRSvs Mint Service Desk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [OTRS\<span\>vs\</span\> Mint Service Desk Comparison](https://www.capterra.in/compare/127284/187044/otrs/vs/mint-service-desk)

# Compare OTRS vs Mint Service Desk

Canonical: https://www.capterra.in/compare/127284/187044/otrs/vs/mint-service-desk

> Detailed comparison between OTRS and Mint Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | Mint Service Desk |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 96 | 22 |
| **Starting Price** | - | $5.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### OTRS

As a service management solution, OTRS is traditionally used by help desks, IT organizations, corporate security teams and customer service teams.

### Mint Service Desk

Mint Service Desk targets businesses of all sizes seeking efficient IT service management. Ideal for IT departments in SMBs and large enterprises, it caters to those needing advanced ticketing, asset

## Key features

### OTRS

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- CMDB Software
- Change Management Software
- Chat/Messaging
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software

### Mint Service Desk

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- CMDB Software
- Change Management Software
- Chat/Messaging
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software

## Links

- [View OTRS Profile](https://www.capterra.in/software/127284/otrs)
- [View Mint Service Desk Profile](https://www.capterra.in/software/187044/mint-service-desk)
- [View Original Comparison](https://www.capterra.in/compare/127284/187044/otrs/vs/mint-service-desk)

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