---
description: Compare Deskprovs Zendesk Suite Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Deskprovs Zendesk Suite Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/32454/knowledge-base/software) > [Deskpro\<span\>vs\</span\> Zendesk Suite Comparison](https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk)

# Compare Deskpro vs Zendesk Suite

Canonical: https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk

> Detailed comparison between Deskpro and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Deskpro | Zendesk Suite |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 38 | 4072 |
| **Starting Price** | $39.00 | $39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Deskpro

Deskpro is made for any organization that wants to deliver exceptional service; from SMEs to Enterprises. Modern helpdesk software for your customer service, product support and service desk needs.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Deskpro

- API
- Activity Tracking
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- File Sharing Software
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Personalization Software
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Zendesk Suite

- API
- Activity Tracking
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customizable Reports
- File Sharing Software
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Personalization Software
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Deskpro Profile](https://www.capterra.in/software/127288/deskpro)
- [View Zendesk Suite Profile](https://www.capterra.in/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Deskprovs Zendesk Suite Comparison - Capterra India","description":"Compare Deskprovs Zendesk Suite Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk","about":[{"@id":"https://www.capterra.in/software/127288/deskpro#software"},{"@id":"https://www.capterra.in/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk#breadcrumblist"},"@id":"https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Deskpro","description":"Deskpro is the secure, AI help desk platform that unifies every support channel: email, chat, phone, social and notable brands like Slack and MS Teams. For over 20 years, industry leaders like Apple, Garmin, Brown University, the NHS, and Bitdefender have trusted Deskpro to power their support \n\nWith powerful automation, advanced reporting, and self-service tools, Deskpro helps support teams cut workloads, work more efficiently, and deliver memorable customer experiences at scale. Choose how you use Deskpro — in the cloud, on-premise, or in a private cloud — to get the control, reliability, and innovation to keep support running smoothly.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7a1ca433-152f-4a92-b8d7-5580a477a993.png","url":"https://www.capterra.in/software/127288/deskpro","@id":"https://www.capterra.in/software/127288/deskpro#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":38},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.in/software/164283/zendesk","@id":"https://www.capterra.in/software/164283/zendesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/32454/knowledge-base/software","@type":"ListItem"},{"name":"Deskprovs Zendesk Suite Comparison","position":3,"item":"https://www.capterra.in/compare/127288/164283/deskpro/vs/zendesk","@type":"ListItem"}]}]}
</script>