---
description: Compare SolarWinds Service Deskvs Vivantio Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SolarWinds Service Deskvs Vivantio Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [SolarWinds Service Desk\<span\>vs\</span\> Vivantio Comparison](https://www.capterra.in/compare/129478/132880/solarwinds-service-desk/vs/vivantio)

# Compare SolarWinds Service Desk vs Vivantio

Canonical: https://www.capterra.in/compare/129478/132880/solarwinds-service-desk/vs/vivantio

> Detailed comparison between SolarWinds Service Desk and Vivantio. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | Vivantio |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 577 | 178 |
| **Starting Price** | $39.00 | $59.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SolarWinds Service Desk

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees \&amp; internal other requesters).

### Vivantio

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

## Key features

### SolarWinds Service Desk

- AI/Machine Learning
- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Localization Automation
- Real-Time Chat
- Real-Time Data
- Reminders
- Service History
- Support Ticket Management
- Surveys & Feedback

### Vivantio

- AI/Machine Learning
- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Issue Scheduling
- Knowledge Management Software
- Localization Automation
- Real-Time Chat
- Real-Time Data
- Reminders
- Service History
- Support Ticket Management
- Surveys & Feedback

## Links

- [View SolarWinds Service Desk Profile](https://www.capterra.in/software/129478/solarwinds-service-desk)
- [View Vivantio Profile](https://www.capterra.in/software/132880/vivantio)
- [View Original Comparison](https://www.capterra.in/compare/129478/132880/solarwinds-service-desk/vs/vivantio)

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