---
description: Compare Lime Connectvs Universal Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Lime Connectvs Universal Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Chatbot software](/directory/32448/chatbot/software) > [Lime Connect\<span\>vs\</span\> Universal Comparison](https://www.capterra.in/compare/131558/158089/userlike-live-chat/vs/universal)

# Compare Lime Connect vs Universal

Canonical: https://www.capterra.in/compare/131558/158089/userlike-live-chat/vs/universal

> Detailed comparison between Lime Connect and Universal. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Lime Connect | Universal |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 647 | 3 |
| **Starting Price** | $100.00 | $9.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Documentation |

## Best for

### Lime Connect

Lime Connect works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations like Toyota already rely on us.

### Universal

\- Websites offering client support&#10;- Websites looking to increase their sales&#10;- Admins who want to know how their website is performing&#10;- Admins who want to monitor their website from their phone

## Key features

### Lime Connect

- AI/Machine Learning
- API
- Canned Responses
- Chatbot software
- Configurable Workflow
- Customer Service Analytics
- Customizable Branding
- Customizable Reports
- File Sharing Software
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Screen Sharing Software
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Video Chat
- Video Support

### Universal

- Canned Responses
- Customizable Branding
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Screen Sharing Software
- Transfers/Routing

## Links

- [View Lime Connect Profile](https://www.capterra.in/software/131558/userlike-live-chat)
- [View Universal Profile](https://www.capterra.in/software/158089/universal)
- [View Original Comparison](https://www.capterra.in/compare/131558/158089/userlike-live-chat/vs/universal)

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