---
description: Compare Five9vs Medallia Agent Connect Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Five9vs Medallia Agent Connect Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Call Center Workforce Management software](/directory/32607/call-center-workforce-management/software) > [Five9\<span\>vs\</span\> Medallia Agent Connect Comparison](https://www.capterra.in/compare/132405/181460/five9/vs/stella-connect)

# Compare Five9 vs Medallia Agent Connect

Canonical: https://www.capterra.in/compare/132405/181460/five9/vs/stella-connect

> Detailed comparison between Five9 and Medallia Agent Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | Medallia Agent Connect |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 481 | 18 |
| **Starting Price** | $159.00 | $39.00 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Medallia Agent Connect

Stella Connect by Medallia helps growing startups, large enterprises, SMBS, and BPOs collect real-time customer feedback, streamline QA, and power in-the-moment agent coaching.

## Key features

### Five9

- API
- Agent Interface
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Employee Coaching Tools
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing Software
- Workflow Management Software

### Medallia Agent Connect

- API
- Agent Interface
- Alerts/Escalation
- Collaboration Tools
- Customer Database
- Employee Coaching Tools
- Feedback Management
- Monitoring
- Negative Feedback Management
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Video Conferencing Software
- Workflow Management Software

## Links

- [View Five9 Profile](https://www.capterra.in/software/132405/five9)
- [View Medallia Agent Connect Profile](https://www.capterra.in/software/181460/stella-connect)
- [View Original Comparison](https://www.capterra.in/compare/132405/181460/five9/vs/stella-connect)

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