---
description: Compare Vivantiovs JIRA Service Management Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Vivantiovs JIRA Service Management Comparison - Capterra India
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [Vivantio\<span\>vs\</span\> JIRA Service Management Comparison](https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management)

# Compare Vivantio vs JIRA Service Management

Canonical: https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management

> Detailed comparison between Vivantio and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Vivantio | JIRA Service Management |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 178 | 763 |
| **Starting Price** | $59.00 | $20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Vivantio

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### Vivantio

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- IT Reporting
- Inventory Management Software
- Issue Scheduling
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- IT Reporting
- Inventory Management Software
- Issue Scheduling
- Knowledge Management Software
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Supplier Management
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Vivantio Profile](https://www.capterra.in/software/132880/vivantio)
- [View JIRA Service Management Profile](https://www.capterra.in/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Vivantiovs JIRA Service Management Comparison - Capterra India","description":"Compare Vivantiovs JIRA Service Management Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management","about":[{"@id":"https://www.capterra.in/software/132880/vivantio#software"},{"@id":"https://www.capterra.in/software/138769/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Vivantio","description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams. Centralize your service operations across IT, HR, GRC, Facilities, Finance, Legal and B2B Customer Support.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/07863c34-da99-404b-8b14-024303778877.webp","url":"https://www.capterra.in/software/132880/vivantio","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/132880/vivantio#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":178},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.in/software/138769/jira-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/138769/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Service Software","position":2,"item":"/directory/30672/it-service/software","@type":"ListItem"},{"name":"Vivantiovs JIRA Service Management Comparison","position":3,"item":"https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/132880/138769/vivantio/vs/jira-service-management#breadcrumblist"}]}
</script>