---
description: Compare Freshservicevs Help Scout Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservicevs Help Scout Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice\<span\>vs\</span\> Help Scout Comparison](https://www.capterra.in/compare/132997/136909/freshservice/vs/help-scout)

# Compare Freshservice vs Help Scout

Canonical: https://www.capterra.in/compare/132997/136909/freshservice/vs/help-scout

> Detailed comparison between Freshservice and Help Scout. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Help Scout |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 685 | 225 |
| **Starting Price** | $19.00 | $55.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Help Scout

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

## Key features

### Freshservice

- API
- Canned Responses
- Chat/Messaging
- Chatbot software
- Configurable Workflow
- Customizable Reports
- Full Text Search
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Routing
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Chatbot software
- Configurable Workflow
- Customizable Reports
- Full Text Search
- Help Desk Management
- Knowledge Management Software
- Multi-Channel Communication
- Performance Metrics
- Process/Workflow Automation
- Real-Time Chat
- Reporting/Analytics
- Routing
- SSL Security
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Freshservice Profile](https://www.capterra.in/software/132997/freshservice)
- [View Help Scout Profile](https://www.capterra.in/software/136909/help-scout)
- [View Original Comparison](https://www.capterra.in/compare/132997/136909/freshservice/vs/help-scout)

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