---
description: Compare Freshservicevs BMC Helix ITSM Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservicevs BMC Helix ITSM Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Freshservice\<span\>vs\</span\> BMC Helix ITSM Comparison](https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management)

# Compare Freshservice vs BMC Helix ITSM

Canonical: https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management

> Detailed comparison between Freshservice and BMC Helix ITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | BMC Helix ITSM |
| **Overall rating** | 4.6/5 | 4.1/5 |
| **Total Reviews** | 792 | 116 |
| **Starting Price** | $19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### BMC Helix ITSM

\-

## Key features

### Freshservice

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Automated Discovery
- Change Management Software
- Configuration Management
- Dashboard Software
- Data Visualization Software
- Help Desk Management
- Incident Management Software
- Onboarding Software
- Problem Management
- Reporting & Statistics
- Scheduling Software
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking Software
- Change Management Software
- Configuration Management
- Dashboard Software
- Data Visualization Software
- Help Desk Management
- Incident Management Software
- Problem Management
- Reporting & Statistics
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

## Links

- [View Freshservice Profile](https://www.capterra.in/software/132997/freshservice)
- [View BMC Helix ITSM Profile](https://www.capterra.in/software/164195/remedy-it-service-management)
- [View Original Comparison](https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshservicevs BMC Helix ITSM Comparison - Capterra India","description":"Compare Freshservicevs BMC Helix ITSM Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management","about":[{"@id":"https://www.capterra.in/software/132997/freshservice#software"},{"@id":"https://www.capterra.in/software/164195/remedy-it-service-management#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management#webpage","publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.in/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":792,"ratingValue":4.6},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"BMC Helix ITSM","description":"BMC Helix IT Service Management revolutionizes enterprise service management. Delivered on-premises or in the cloud, Helix ITSM is a configurable and extensible platform radically redesigned to meet the needs of any transformative IT organization. Easier to use, faster to deploy, and packed with the latest innovations in service management, Helix IT Service Management is the most complete and capable IT service management for your enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/add6bc44-d006-4d7b-abb3-ede873ed78c8.jpeg","url":"https://www.capterra.in/software/164195/remedy-it-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/164195/remedy-it-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":116,"ratingValue":4.1},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Incident Management Software","position":2,"item":"/directory/31332/incident-management/software","@type":"ListItem"},{"name":"Freshservicevs BMC Helix ITSM Comparison","position":3,"item":"https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/132997/164195/freshservice/vs/remedy-it-service-management#breadcrumblist"}]}
</script>