---
description: Compare Freshservicevs Mint Service Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Freshservicevs Mint Service Desk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshservice\<span\>vs\</span\> Mint Service Desk Comparison](https://www.capterra.in/compare/132997/187044/freshservice/vs/mint-service-desk)

# Compare Freshservice vs Mint Service Desk

Canonical: https://www.capterra.in/compare/132997/187044/freshservice/vs/mint-service-desk

> Detailed comparison between Freshservice and Mint Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Mint Service Desk |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 685 | 22 |
| **Starting Price** | $19.00 | $5.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Mint Service Desk

Mint Service Desk targets businesses of all sizes seeking efficient IT service management. Ideal for IT departments in SMBs and large enterprises, it caters to those needing advanced ticketing, asset

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Event Logs
- Help Desk Management
- IT Incident Management
- Inventory Management Software
- Investigation Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### Mint Service Desk

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Contract/License Management
- Customizable Reports
- Event Logs
- Help Desk Management
- IT Incident Management
- Inventory Management Software
- Investigation Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- SSL Security
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.capterra.in/software/132997/freshservice)
- [View Mint Service Desk Profile](https://www.capterra.in/software/187044/mint-service-desk)
- [View Original Comparison](https://www.capterra.in/compare/132997/187044/freshservice/vs/mint-service-desk)

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