---
description: Compare Intercomvs Salesforce Service Cloud Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Intercomvs Salesforce Service Cloud Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/30797/live-chat/software) > [Intercom\<span\>vs\</span\> Salesforce Service Cloud Comparison](https://www.capterra.in/compare/134347/136189/intercom/vs/salesforce)

# Compare Intercom vs Salesforce Service Cloud

Canonical: https://www.capterra.in/compare/134347/136189/intercom/vs/salesforce

> Detailed comparison between Intercom and Salesforce Service Cloud. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Salesforce Service Cloud |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 1133 | 824 |
| **Starting Price** | $39.00 | $25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

## Key features

### Intercom

- API
- Activity Tracking
- Chatbot software
- Configurable Workflow
- Customer Database
- Customizable Reports
- File Sharing Software
- Help Desk Management
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Salesforce Service Cloud

- API
- Activity Tracking
- Chatbot software
- Configurable Workflow
- Customer Database
- Customizable Reports
- File Sharing Software
- Help Desk Management
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Intercom Profile](https://www.capterra.in/software/134347/intercom)
- [View Salesforce Service Cloud Profile](https://www.capterra.in/software/136189/salesforce)
- [View Original Comparison](https://www.capterra.in/compare/134347/136189/intercom/vs/salesforce)

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