---
description: Compare Intercomvs Gladly Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Intercomvs Gladly Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom\<span\>vs\</span\> Gladly Comparison](https://www.capterra.in/compare/134347/156723/intercom/vs/gladly)

# Compare Intercom vs Gladly

Canonical: https://www.capterra.in/compare/134347/156723/intercom/vs/gladly

> Detailed comparison between Intercom and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Gladly |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 1131 | 139 |
| **Starting Price** | $39.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

## Key features

### Intercom

- AI/Machine Learning
- API
- Activity Tracking
- Chat/Messaging
- Chatbot software
- Customer Communication
- Customer Database
- File Sharing Software
- Help Desk Management
- Interactive Content
- Knowledge Management Software
- Multi-Channel Communication
- Natural Language Processing
- Personalization Software
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

### Gladly

- AI/Machine Learning
- API
- Activity Tracking
- Chat/Messaging
- Chatbot software
- Customer Communication
- Customer Database
- File Sharing Software
- Help Desk Management
- Interactive Content
- Knowledge Management Software
- Multi-Channel Communication
- Natural Language Processing
- Personalization Software
- Real-Time Chat
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Intercom Profile](https://www.capterra.in/software/134347/intercom)
- [View Gladly Profile](https://www.capterra.in/software/156723/gladly)
- [View Original Comparison](https://www.capterra.in/compare/134347/156723/intercom/vs/gladly)

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