---
description: Compare Exotelvs Zendesk Talk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Exotelvs Zendesk Talk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Exotel\<span\>vs\</span\> Zendesk Talk Comparison](https://www.capterra.in/compare/134642/1024298/exotel/vs/zendesk-talk)

# Compare Exotel vs Zendesk Talk

Canonical: https://www.capterra.in/compare/134642/1024298/exotel/vs/zendesk-talk

> Detailed comparison between Exotel and Zendesk Talk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Exotel | Zendesk Talk |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 69 | 21 |
| **Starting Price** | $200.00 | $49.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | - |
| **Training Software** | Webinars, Documentation, Videos | - |

## Best for

### Exotel

Enterprises to small businesses in India \&amp; SEA looking to solve key communication goals - omni channel engagement, seamless workforce management, AI-powered self servicer, data insights and security.

### Zendesk Talk

\-

## Key features

### Exotel

- Automated Routing
- Automatic Call Distribution
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Call Tagging
- Call Transfer
- Caller ID
- Chat/Messaging
- Contact Management Software
- Interaction Tracking
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Voice Mail

### Zendesk Talk

- Automated Routing
- Automatic Call Distribution
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Routing
- Call Scripting
- Call Tagging
- Call Transfer
- Caller ID
- Chat/Messaging
- Contact Management Software
- Interaction Tracking
- Multi-Channel Communication
- Queue Management
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- Voice Mail

## Links

- [View Exotel Profile](https://www.capterra.in/software/134642/exotel)
- [View Zendesk Talk Profile](https://www.capterra.in/software/1024298/zendesk-talk)
- [View Original Comparison](https://www.capterra.in/compare/134642/1024298/exotel/vs/zendesk-talk)

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