---
description: Compare CXone Mpowervs Odigo Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare CXone Mpowervs Odigo Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [CXone Mpower\<span\>vs\</span\> Odigo Comparison](https://www.capterra.in/compare/134775/196966/incontact-call-center-software/vs/odigo)

# Compare CXone Mpower vs Odigo

Canonical: https://www.capterra.in/compare/134775/196966/incontact-call-center-software/vs/odigo

> Detailed comparison between CXone Mpower and Odigo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CXone Mpower | Odigo |
| **Overall rating** | 4.2/5 | 4.0/5 |
| **Total Reviews** | 581 | 3 |
| **Starting Price** | $71.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### CXone Mpower

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Odigo

Call Agent, Director Call Center Operations, Call Center Customer Service Representative, Senior Call Center Manager, Call Center Executive, Customer Experience Manager, Call Center Supervisor

## Key features

### CXone Mpower

- AI/Machine Learning
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Chatbot software
- Computer Telephony Integration
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Social Media Integration
- Survey/Poll Management

### Odigo

- AI/Machine Learning
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Monitoring Software
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Chatbot software
- Computer Telephony Integration
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Performance Metrics
- Progressive Dialer
- Real-Time Analytics
- Social Media Integration
- Survey/Poll Management

## Links

- [View CXone Mpower Profile](https://www.capterra.in/software/134775/incontact-call-center-software)
- [View Odigo Profile](https://www.capterra.in/software/196966/odigo)
- [View Original Comparison](https://www.capterra.in/compare/134775/196966/incontact-call-center-software/vs/odigo)

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