---
description: Compare Help Scoutvs Helpwise Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Help Scoutvs Helpwise Comparison - Capterra India
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Help Scout\<span\>vs\</span\> Helpwise Comparison](https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise)

# Compare Help Scout vs Helpwise

Canonical: https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise

> Detailed comparison between Help Scout and Helpwise. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Help Scout | Helpwise |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 225 | 27 |
| **Starting Price** | $55.00 | $12.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Help Scout

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

### Helpwise

Helpwise is a team inbox for support teams to answer customer queries across multiple channels. Helpwise currently provides team inboxes for email, SMS, WhatsApp, Facebook, Twitter, and Live chat.

## Key features

### Help Scout

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Chatbot software
- Collaboration Tools
- Customer Communication
- Customer Database
- Email Monitoring
- Help Desk Management
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Reporting
- Reporting/Analytics
- Routing
- Search/Filter
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Helpwise

- API
- Archiving & Retention
- Canned Responses
- Chat/Messaging
- Chatbot software
- Collaboration Tools
- Customer Communication
- Customer Database
- Email Monitoring
- Help Desk Management
- Multi-Channel Communication
- Process/Workflow Automation
- Real-Time Reporting
- Reporting/Analytics
- Routing
- Search/Filter
- Shared Inboxes
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Help Scout Profile](https://www.capterra.in/software/136909/help-scout)
- [View Helpwise Profile](https://www.capterra.in/software/197123/helpwise)
- [View Original Comparison](https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Help Scoutvs Helpwise Comparison - Capterra India","description":"Compare Help Scoutvs Helpwise Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise","about":[{"@id":"https://www.capterra.in/software/136909/help-scout#software"},{"@id":"https://www.capterra.in/software/197123/helpwise#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"Help Scout","description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3758fe5d-9d79-40a7-beb4-325c3c6f8f14.png","url":"https://www.capterra.in/software/136909/help-scout","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/136909/help-scout#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":225},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Helpwise","description":"Helpwise allows customer focus teams to convert customer queries to customer delight. \n\nIt serves as a one-stop solution for customer support and sales reps who want to handle customer communication across multiple channels, using one platform. \n\nUsing Helpwise, companies can manage team emails, social media messages, WhatsApp messages, SMS, and live chat conversations as well! With Helpwise, companies can create Knowledgebases and chatbots as well as provide faster and better customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9b8e1d5c-d8a5-41d1-8e23-74f05b12c30d.png","url":"https://www.capterra.in/software/197123/helpwise","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/197123/helpwise#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":27},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems Software","position":2,"item":"/directory/32623/it-ticketing-systems-software/software","@type":"ListItem"},{"name":"Help Scoutvs Helpwise Comparison","position":3,"item":"https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/136909/197123/help-scout/vs/helpwise#breadcrumblist"}]}
</script>