---
description: Compare SparkTG VCCvs Vocalcom Hermes360 Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare SparkTG VCCvs Vocalcom Hermes360 Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Call Center Software](/directory/30007/call-center/software) > [SparkTG VCC\<span\>vs\</span\> Vocalcom Hermes360 Comparison](https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360)

# Compare SparkTG VCC vs Vocalcom Hermes360

Canonical: https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360

> Detailed comparison between SparkTG VCC and Vocalcom Hermes360. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SparkTG VCC | Vocalcom Hermes360 |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 42 | 17 |
| **Starting Price** | $5.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Best for

### SparkTG VCC

Indian SMBs and enterprises needing cloud telephony, IVR software, or call center software. Best fit: healthcare, BFSI, e-commerce, real estate, and education teams replacing legacy PBX or on-premise

### Vocalcom Hermes360

Customer experience and marketing professionals

## Key features

### SparkTG VCC

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Chatbot software
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting
- Survey/Poll Management
- Surveys & Feedback

### Vocalcom Hermes360

- API
- Activity Tracking
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Chatbot software
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Performance Management
- Progressive Dialer
- Real-Time Data
- Real-Time Reporting
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View SparkTG VCC Profile](https://www.capterra.in/software/137672/ivr)
- [View Vocalcom Hermes360 Profile](https://www.capterra.in/software/1022651/vocalcom-hermes360)
- [View Original Comparison](https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SparkTG VCCvs Vocalcom Hermes360 Comparison - Capterra India","description":"Compare SparkTG VCCvs Vocalcom Hermes360 Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360","about":[{"@id":"https://www.capterra.in/software/137672/ivr#software"},{"@id":"https://www.capterra.in/software/1022651/vocalcom-hermes360#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360#breadcrumblist"},"@id":"https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"SparkTG VCC","description":"SparkTG is a cloud telephony software and contact center solution built for Indian businesses. Replace legacy PBX with a hosted platform that deploys in 48 hours — no hardware, no engineers, no long contracts.\n\nWhat SparkTG includes: IVR system with multi-level menus and Hindi/regional language support · AI voice bot for 24/7 query handling · WhatsApp Business API for broadcast, chatbot, and agent messaging · Virtual contact center with ACD, skill-based routing, and live dashboards · Click-to-call solution for websites · Number masking for delivery and marketplace apps · Toll-free 1800 numbers · AI call scoring · Sentiment analysis · CRM integration (Salesforce, Zoho, Freshdesk).\n\n99.9% uptime SLA. TRAI-compliant. Transparent cloud phone system pricing — pay only for usage. Trusted by enterprises in healthcare, BFSI, e-commerce, real estate, and education across India.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3b63c021-2195-4d4e-934f-8bb690fb3df8.png","url":"https://www.capterra.in/software/137672/ivr","@id":"https://www.capterra.in/software/137672/ivr#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":42},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Vocalcom Hermes360","description":"Vocalcom Hermes360 provides the answer to the current challenges faced by customer experience and marketing professionals. With this ultra-intuitive, omnichannel, and AI-ready solution, they can improve agent productivity &amp; optimize customer conversations. Our user-friendly software provides agents with dedicated features to have smooth conversations and deliver personalized answers throughout the customer journey—whatever the communication channel—for a more efficient customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9d9eccda-555a-4aaa-bb49-101d4e799e5e.png","url":"https://www.capterra.in/software/1022651/vocalcom-hermes360","@id":"https://www.capterra.in/software/1022651/vocalcom-hermes360#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":17},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"SparkTG VCCvs Vocalcom Hermes360 Comparison","position":3,"item":"https://www.capterra.in/compare/137672/1022651/ivr/vs/vocalcom-hermes360","@type":"ListItem"}]}]}
</script>