---
description: Compare JIRA Service Managementvs OpenText ZENworks Service Desk Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare JIRA Service Managementvs OpenText ZENworks Service Desk Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management\<span\>vs\</span\> OpenText ZENworks Service Desk Comparison](https://www.capterra.in/compare/138769/1049722/jira-service-management/vs/zenworks-service-desk)

# Compare JIRA Service Management vs OpenText ZENworks Service Desk

Canonical: https://www.capterra.in/compare/138769/1049722/jira-service-management/vs/zenworks-service-desk

> Detailed comparison between JIRA Service Management and OpenText ZENworks Service Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | OpenText ZENworks Service Desk |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 770 | 0 |
| **Starting Price** | $20.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### OpenText ZENworks Service Desk

\-

## Key features

### JIRA Service Management

- Analytics
- Asset Tracking Software
- Bug Tracking Software
- Bug/Issue Capture
- Change Management Software
- Configuration Management
- Customer Complaint Tracking
- Customer Support Software
- Customizable Reports
- For IT Project Management
- Help Desk Management
- Incident Management Software
- Issue Scheduling
- Knowledge Base Management
- Monitoring
- Problem Management
- Scheduling Software
- Self Service Portal
- Support Ticket Management
- Task Management Software

### OpenText ZENworks Service Desk

- Analytics
- Change Management Software
- Configuration Management
- Customer Support Software
- Incident Management Software
- Knowledge Base Management
- Problem Management
- Self Service Portal
- Task Management Software

## Links

- [View JIRA Service Management Profile](https://www.capterra.in/software/138769/jira-service-management)
- [View OpenText ZENworks Service Desk Profile](https://www.capterra.in/software/1049722/zenworks-service-desk)
- [View Original Comparison](https://www.capterra.in/compare/138769/1049722/jira-service-management/vs/zenworks-service-desk)

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