---
description: Compare JIRA Service Managementvs ServiceNow Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare JIRA Service Managementvs ServiceNow Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management\<span\>vs\</span\> ServiceNow Comparison](https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow)

# Compare JIRA Service Management vs ServiceNow

Canonical: https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow

> Detailed comparison between JIRA Service Management and ServiceNow. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | ServiceNow |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 763 | 344 |
| **Starting Price** | $20.00 | $100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### ServiceNow

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## Key features

### JIRA Service Management

- API
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- IT Reporting
- Inventory Management Software
- Knowledge Management Software
- License Management Software
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### ServiceNow

- API
- Asset Tracking Software
- Capacity Management
- Change Management Software
- Contract/License Management
- IT Reporting
- Inventory Management Software
- Knowledge Management Software
- License Management Software
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Search/Filter
- Status Tracking
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View JIRA Service Management Profile](https://www.capterra.in/software/138769/jira-service-management)
- [View ServiceNow Profile](https://www.capterra.in/software/152871/servicenow)
- [View Original Comparison](https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare JIRA Service Managementvs ServiceNow Comparison - Capterra India","description":"Compare JIRA Service Managementvs ServiceNow Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow","about":[{"@id":"https://www.capterra.in/software/138769/jira-service-management#software"},{"@id":"https://www.capterra.in/software/152871/servicenow#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow#webpage","isPartOf":{"@id":"https://www.capterra.in/#website"},"inLanguage":"en-IN","publisher":{"@id":"https://www.capterra.in/#organization"}},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.in/software/138769/jira-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/138769/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":763},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"ServiceNow","description":"ServiceNow Configuration Management Database (CMDB) provides visibility into IT infrastructure and services, serving as a single system of record for configuration item data. Integrated with IT systems via service graph connectors, it creates a unified view of the digital landscape, breaking down silos and enabling effective management of digital product lifecycles.\n\nThe CMDB automates data acquisition, continuously refreshing information to assess risk, impact, and maintain data accuracy for AI outcomes and audits. Its visualization and reporting tools offer a clear view of CI relationships.\n\nBy consolidating data from multiple sources, ServiceNow CMDB delivers a single source of truth, enhancing decision-making, operational efficiency, and risk management. Seamlessly connecting with the broader ServiceNow platform, it strengthens workflows across the enterprise.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0848cb76-626a-41e4-81ed-86b3a104f51b.png","url":"https://www.capterra.in/software/152871/servicenow","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/152871/servicenow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":344},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"JIRA Service Managementvs ServiceNow Comparison","position":3,"item":"https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/138769/152871/jira-service-management/vs/servicenow#breadcrumblist"}]}
</script>