---
description: Compare JIRA Service Managementvs ServiceNow Customer Service Management Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare JIRA Service Managementvs ServiceNow Customer Service Management Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management\<span\>vs\</span\> ServiceNow Customer Service Management Comparison](https://www.capterra.in/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)

# Compare JIRA Service Management vs ServiceNow Customer Service Management

Canonical: https://www.capterra.in/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management

> Detailed comparison between JIRA Service Management and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 763 | 151 |
| **Starting Price** | $20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### JIRA Service Management

- API
- Change Management Software
- Collaboration Tools
- Commenting/Notes
- Full Text Search
- Help Desk Management
- Inventory Management Software
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### ServiceNow Customer Service Management

- API
- Change Management Software
- Collaboration Tools
- Commenting/Notes
- Full Text Search
- Help Desk Management
- Inventory Management Software
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View JIRA Service Management Profile](https://www.capterra.in/software/138769/jira-service-management)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.in/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.in/compare/138769/192052/jira-service-management/vs/servicenow-customer-service-management)

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