---
description: Compare JIRA Service Managementvs Request Tracker Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare JIRA Service Managementvs Request Tracker Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management\<span\>vs\</span\> Request Tracker Comparison](https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker)

# Compare JIRA Service Management vs Request Tracker

Canonical: https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker

> Detailed comparison between JIRA Service Management and Request Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | JIRA Service Management | Request Tracker |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 764 | 3 |
| **Starting Price** | $20.00 | $25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Request Tracker

Used by organizations of all sizes across IT, education, healthcare, and government, RT is a flexible, customizable ticketing system that integrates easily with existing tools and workflows.

## Key features

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Audit Trail
- Change Management Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Issue Scheduling
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Request Tracker

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Audit Trail
- Change Management Software
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Issue Scheduling
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Reporting
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View JIRA Service Management Profile](https://www.capterra.in/software/138769/jira-service-management)
- [View Request Tracker Profile](https://www.capterra.in/software/210595/request-tracker)
- [View Original Comparison](https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare JIRA Service Managementvs Request Tracker Comparison - Capterra India","description":"Compare JIRA Service Managementvs Request Tracker Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.","url":"https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker","about":[{"@id":"https://www.capterra.in/software/138769/jira-service-management#software"},{"@id":"https://www.capterra.in/software/210595/request-tracker#software"}],"breadcrumb":{"@id":"https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker#webpage","publisher":{"@id":"https://www.capterra.in/#organization"},"inLanguage":"en-IN","isPartOf":{"@id":"https://www.capterra.in/#website"}},{"name":"JIRA Service Management","description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/278c8b7c-3fac-45c1-9fbe-2c9c9c8f2716.png","url":"https://www.capterra.in/software/138769/jira-service-management","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/138769/jira-service-management#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":764,"ratingValue":4.5},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Request Tracker","description":"Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership.\n\nRT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems.\n\nBuilt for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in.\n\nThousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/85e60520-fbeb-4ae7-bcc8-05e10a283ed4.png","url":"https://www.capterra.in/software/210595/request-tracker","@type":"SoftwareApplication","@id":"https://www.capterra.in/software/210595/request-tracker#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.in/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3,"ratingValue":4.3},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Linux, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/30008/help-desk/software","@type":"ListItem"},{"name":"JIRA Service Managementvs Request Tracker Comparison","position":3,"item":"https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker","@type":"ListItem"}],"@id":"https://www.capterra.in/compare/138769/210595/jira-service-management/vs/request-tracker#breadcrumblist"}]}
</script>