---
description: Compare Hivervs timetoreply Comparison and other vendors. Get features, price, & user reviews with details about trial versions and customer support for Indian users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Compare Hivervs timetoreply Comparison - Capterra India
---

Breadcrumb: [Home](/) > [Email Management Software](/directory/30553/email-management/software) > [Hiver\<span\>vs\</span\> timetoreply Comparison](https://www.capterra.in/compare/142975/153065/hiver/vs/time-to-reply)

# Compare Hiver vs timetoreply

Canonical: https://www.capterra.in/compare/142975/153065/hiver/vs/time-to-reply

> Detailed comparison between Hiver and timetoreply. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | timetoreply |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 146 | 42 |
| **Starting Price** | $55.00 | $29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Hiver

Customer service, finance, IT service management, human resources, technology and software, healthcare, education, logistics, travel and hospitality, and manufacturing.

### timetoreply

Customer Service, Customer Success, Client Services, Customer support

## Key features

### Hiver

- Access Controls/Permissions
- Alerts/Notifications
- Chatbot software
- Collaboration Tools
- Customer Complaint Tracking
- Customizable Reports
- Email Monitoring
- File Sharing Software
- Help Desk Management
- Monitoring
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Response Management
- Search/Filter
- Shared Inboxes
- Support Ticket Management
- Third-Party Integrations

### timetoreply

- Access Controls/Permissions
- Alerts/Notifications
- Collaboration Tools
- Email Monitoring
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Response Management
- Search/Filter
- Shared Inboxes
- Third-Party Integrations

## Links

- [View Hiver Profile](https://www.capterra.in/software/142975/hiver)
- [View timetoreply Profile](https://www.capterra.in/software/153065/time-to-reply)
- [View Original Comparison](https://www.capterra.in/compare/142975/153065/hiver/vs/time-to-reply)

-----

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